Performing Administrative Tasks

In this section:

  1. Performing Administrative Tasks
    From the Administration section, you can manage user accounts, administrators, system notifications, subscriptions, administration logs and so on.
  2. Timeline
  3. Setting up Your Account
    You can set up and view your RUCKUS One account details in the Administration page. Your RUCKUS One account information includes your organization's name, address, and phone number.
  4. Enabling the RUCKUS Support Option
    If you request assistance from RUCKUS Support, you may be asked to enable this feature to grant RUCKUS Support temporary administrator-level access to your account. Temporary access is automatically revoked after 21 days.
  5. Enabling or Disabling RUCKUS One Early Access Features
    RUCKUS One allows you to manage the availability of early-access features in your tenant account.
  6. Enabling Multi-Factor Authentication and Viewing Audit Events
    The multi-factor authentication (MFA) feature adds an extra layer of security to your RUCKUS One account by forcing authorized account users to enter a verification code during their login process, using their selected authentication method (Email, SMS, or Authentication App). By default, MFA is disabled.
  7. Generating an Application Token
    You can generate an application token to enable secure API communication between a third-party application and RUCKUS One. You can generate an application key and use the client ID and shared secret to authenticate the application for API usage.
  8. Configuring an SMS Provider for the Account
    RUCKUS One allows integrating a customer-owned private SMS provider, like Twilio, Esendex, or Others, for Captive Portal OTP and system-wide usage for users. Each tenant account is provided with an initial pool of 100 free SMS messages, and you can view the current SMS usage and remaining pool for your guest networks from the RUCKUS One web interface.
  9. Configuring SAML SSO with Azure AD
    Azure Active Directory (AD) is a cloud-based application that helps in identity and access management by storing information about members of the domain (such as users and devices), verifying their login credentials, and controlling their access privileges. This section provides details on how to configure Azure AD as an identity provider (IdP) and integrate SAML single sign-on (SSO).
  10. Enabling SSO with a Third-Party Provider
    With the Single Sign-On (SSO) feature enabled, you can configure your own authentication server for administrative log on and log in to RUCKUS One using a third-party authentication server.
  11. Setting Up RUCKUS One Login Access for SSO Group
    RUCKUS One has an enhanced administrative feature that allows SSO users to log in to RUCKUS One. In this method, users authenticated using Azure Active Directory (AD) are automatically provisioned according to the group in which they are members. This bypasses the need to directly add an individual administrator in RUCKUS One. You need to create an SSO Group by specifying the Object ID of the group defined in the AD, and assigning an RBAC role for the group. The individual users that belong to the specified group in the AD inherit the role assigned to the SSO Group and can use the AD credentials to seamlessly log in to RUCKUS One.
  12. Logging In Using the SSO Option
    After setting up the SSO and creating the SSO Groups, the user who is a member of the SSO Group can log in to RUCKUS One using SSO with their Email address. The user will be redirected to the Active Directory where the user can use the AD credentials to seamlessly log in to RUCKUS One after successful SSO authentication.
  13. Viewing Administrators
    Your RUCKUS One account supports multiple administrators to allow you to delegate management tasks to other people.
  14. Adding an Administrator
    If you want to delegate the management of APs and switches in your venues to another user, you can create an administrator account for that user.
  15. Editing or Deleting an Administrator
    You can change the role of a local administrator that you created or delete the administrator from your RUCKUS One account.
  16. RBAC and ABAC Support
    Role-based access control (RBAC) and attributes-based access control (ABAC) are functionalities that provide a structured and efficient approach to managing administrator permissions and access rules in RUCKUS One.
  17. Understanding Administrator Roles and Privileges
    Administrator roles define the types of configuration, monitoring, and administration tasks that a user can perform in RUCKUS One.
  18. Inviting a RUCKUS Partner to Manage Your Account
    In addition to the local administrators, your RUCKUS One account can be managed by an authorized RUCKUS partner, also known as a value-added reseller (VAR). If you want third-party administrators to manage your RUCKUS One account on your behalf, you can delegate up to 10 VARs.
  19. Adding and Managing a DPSK Manager
    As an Administrator or Prime Admin, you can add a DPSK Manager, an administrator that has access to the DPSK services only.
  20. Notification Channel Selection
    RUCKUS One provides various user notification options to receive alerts about network changes, performance data, and overall network health.
  21. Subscriptions
    Your RUCKUS One subscription information shows the type of license that you purchased, the number of APs and switches and analytics that your account can support, and details about your license subscriptions.
  22. Pending Assets
    The Pending Assets page in RUCKUS One shows purchased but unclaimed Access Points and Switches, allowing you to claim, hide, or leave devices unclaimed based on whether you plan to manage them.
  23. Version Management
    You can view and update the firmware versions of the devices managed using RUCKUS One, including APs, switches, and Edge devices.
  24. Understanding Webhooks
    Webhooks are a mechanism for enabling real-time communication between applications. RUCKUS One allows you to configure Webhook URL addresses to receive real-time notifications when incidents or events are created or updated in the application, much like email notifications.
  25. ZoneDirector Migration