Enabling Multi-Factor Authentication and Viewing Audit Events

The multi-factor authentication (MFA) feature adds an extra layer of security to your RUCKUS One account by forcing authorized account users to enter a verification code during their login process, using their selected authentication method (Email, SMS, or Authentication App). By default, MFA is disabled.
Although the MFA feature applies to all administrator accounts, only an administrator having the Prime Admin role can control the MFA feature.
Note: When the MFA feature is enabled, all users of the account are required to set up and use MFA. All account users can manage their personal authentication settings from the User Profile menu.
Complete the following steps to set up and manage MFA.
  1. On the navigation bar, click Administration > Account Management > Settings.
  2. In the Settings page, check the Enable Multi-Factor Authentication (MFA) option, then click Enable MFA in the pop-up confirmation box.
    RUCKUS One generates recovery codes which can be used as a backup method to access the account if the administrators have trouble receiving the security code. Make sure that you copy the codes and store them safely. Click Copy Codes next to Recovery Codes.

    Note: Take note of the following considerations regarding MFA and configuring authentication methods:

    • The QR code is not displayed for managing MFA Authentication App.
    • Only users assigned the Prime Admin role can configure the MFA feature; the Read Only role does not have adequate permission.

    Enabling MFA Authentication

    After enabling the MFA feature and configuring your authorization methods, you must log out of RUCKUS One and log back in. When you log in to RUCKUS One, you will be asked to authenticate with a one-time password (OTP) sent through SMS or email or a passcode generated via the Authentication App. You must enter the OTP or passcode and then click Verify to log in to RUCKUS One.
  3. Select one of the following authentication methods:
    • One Time Password (OTP) switch to display the OTP Authentication sidebar.

      To receive an OTP via SMS on your mobile device, select Text Messages (SMS), enter your valid mobile number in the mobile number field and click Verify. When prompted, enter the OTP received on your mobile phone, and click Verify.

      To receive an OTP via Email, select Email, enter your email address in the Email field, and click Verify. When prompted, enter the OTP received in your email address and click Verify.

    • Authentication App: You will get a login code through an Authentication App. Toggle the Authentication App switch to display instructions for authentication using an authentication app. Follow the on-screen instructions to obtain a verification code. Enter the verification code generated by the Authentication App in the verification code text box and click Confirm.
    • Under Backup authentication method, click See to display the Recovery Codes that you can use to access your account if you have trouble receiving the security code through email, SMS, or your authentication app. Make sure you copy these codes and store them in a safe place.

    Setting Up MFA Methods in User Profile

  4. MFA audit events helps administrators monitor events pertaining to the MFA feature, such as, enabling MFA, disabling MFA, enabling One Time Password (OTP) for authentication, adding mobile numbers and email addresses for receiving OTP, and enabling Authentication App as an MFA authentication method.

    Complete the following steps to view the MFA audit events:

  5. On the navigation bar, click Administration > Timeline > Admin Logs.
    The Admin Logs page is displayed.
  6. In the Admin Logs page, click a time under the Date column.
    Note: In the search field, a keyword (such as MFA or OTP) to filter on MFA-related events.
    The Log Details sidebar is displayed.

    Viewing MFA Audit Events

    The following information is displayed in the Log Details page:

    • Time: Displays the time and time when the event had occurred.
    • Severity: Displays the severity of the event.
    • Event Type: Displays the event type.
    • IP Address: Displays the IP address.
    • Source: Displays the source of the event.
    • Description: Displays the description of the event.

  7. Any time after the MFA feature has been enabled, you can do any of the following:
  8. (Optional) Modify your personal authentication method on the User Profile > Security page . Do this if your email or phone number has changed, or when you want to select a different authentication method.
  9. (Optional) Confirm the setting for the Multi-Factor Authentication (MFA) option on the Administration > Account Management > Settings > Settings page.
  10. (Optional) Copy the Recovery Codes on the Administration > Account Management > Settings > Settings page. Do this to ensure you have a backup method to access the account.
  11. (Optional, Prime Admin only) Disable the Multi-Factor Authentication (MFA) option on the Administration > Account Management > Settings > Settings page. Do this if you no longer want the extra layer of secure authentication for users accessing the account.
  12. (Optional) Disable the MFA option. Click the checked box next to the Multi-Factor Authentication (MFA) option, then click Disable MFA in the pop-up confirmation box.
Parent topic: Performing Administrative Tasks