Managing Pending Switch Assets

The Pending Assets page in RUCKUS One allows you to view your list of purchased switches that are not yet claimed. For each switch, you may claim (effectively adding the switch to a venue managed by your account), hide (stopping the switch from appearing in the displayed list), or do nothing (leaving the switch in the list of Pending Assets). The option to hide devices allows you to proactively control the display of purchased RUCKUS devices that you do not plan to manage with RUCKUS One.
Complete the following steps to view, claim, and hide Pending Assets in your RUCKUS One account:
  1. From the navigation bar, select Administration > Account Management > Pending Assets.
    The Pending Assets page is displayed.
  2. Click on the Switch sub-tab, then review the following details:
    • Serial #
    • Model
    • Ship Date
    • Created Date
    • Visibility

    You can use the Search option to display only the entries matching a specific Serial # or Model. Additionally, you can filter the list by selecting a model from the Model drop-down or by choosing a date range from the Created Date calendar. The available date options are Last 24 Hours, Last 7 Days, Last 30 Days, and All Time. The Clear Filters option appears when a Serial #, Model, or the Show Hidden Devices checkbox is selected. Click Clear Filters to remove the applied filters. The Created Date filter then resets to All Time if it was changed to another date option.

    You can customize which fields appear in the Switch table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to restore the default subset of columns.

  3. Claim one or more devices by clicking the associated checkbox(es) and then clicking Claim Device.
    Note: You can claim up to 256 devices at a time.
    The Claim Device sidebar is displayed.

    Account Management - Pending Assets - Switch - Claim Device

    • Select the Venue from the drop-down menu.

      If the venue is not yet defined, you can create a new venue: click Add, complete the fields in the Add Venue sidebar, and click Add. You are then able to select the new venue from the Venue drop-down. Refer to Adding a Venue for information on how to add a new venue.

    • (Optional) Select the checkbox Use Prefix/Suffix for Device Names and enter the Prefix and Suffix fields.

      The system will name the device by placing the prefix at the beginning, the custom name in the middle, and the suffix at the end.

    • (Optional) Select the checkbox Use Serial # as Custom Switch Name.
      Note: The system auto-populates the Custom Switch Name, Serial #, and Model.
    • Click Claim.

      You can view the claimed device on the Switch List page. For detailed page content descriptions, refer to Viewing the Switch List.

  4. (Optional) Hide one or more devices by clicking the associated checkbox(es) and then clicking Hide Device.

    The selected devices are no longer displayed in the list but remain accessible when the Show Hidden Devices checkbox is selected. Hidden devices are excluded from future refreshes.

  5. (Optional) To view hidden devices, select the Show Hidden Devices checkbox.
Click the Refresh button to update the page with the latest data. Updated At displays the last page update time and date.
You can view the activities resulting from refreshing the page or claiming a device by navigating to the Administration > Timeline > Activities page. Refer to Activities for more details.
Parent topic: Pending Assets