Upgrading Switch Firmware at the Switch Level

The RUCKUS One web interface supports RUCKUS ICX switch firmware updates at the individual switch level.
Management of switch firmware updates requires the RUCKUS ICX switch(es) to be onboarded to RUCKUS One and associated with a venue.

Successful update of switch firmware, whether scheduled or through Update Now, requires the RUCKUS ICX switch to be onboarded to RUCKUS One, associated with a venue, in the Operational state, and running a different firmware version than the selected firmware version. At the venue level, the user cannot select the current firmware version, and at the switch level, the user cannot select the firmware version running on the switch.

The Update Now option appears only if there is new switch firmware available. The Skip Update option appears only if there is a scheduled update pending (you will see a date and timeslot in the Next Update Schedule column).
Perform only the steps that is necessary based upon the options you wish to execute:
  1. From the navigation bar, select Administration > Account Management > Version Management
  2. Select the Switch Firmware sub-tab.
  3. To update switches associated with one or more venues, in the Switch Firmware table, select the desired Venue checkbox for one or more venues, and click Update Now. To manually initiate a firmware update:
    1. Select the checkbox for one or more venues, then click Update Now.
      The Update Now dialog box is displayed.
      Note: Only connected switches under the venue are shown in this list.
    2. Click a specific Venue checkbox and click the icon for each venue to expand the list of associated switches. You can also search for a specific venue by entering the switch name or switch model number in the Search field.
    3. Select the checkbox for each switch you want to update, click Next, select the desired firmware version, then click Run Update.

      Selecting the Venues and Associated Switches for Switch Update

      Selecting the Switch Firmware to Upgrade

      Note: RUCKUS ICX 8200-24PV and ICX 8200-C08PFV AV switches are supported in FastIron release 10.0.10 (versions 10.0.10f and later), release 10.0.20 (versions 10.0.20b and later), and future FastIron releases. These AV switches cannot be downgraded to earlier releases (such as 08.0.95x, 09.0.10x, or 10.0.00x) or earlier versions (such as 10.0.10, 10.0.10a, 10.0.10b, 10.0.10c, 10.0.10d, 10.0.10e, 10.0.20, or 10.0.20a).
      Note: RUCKUS ICX 7550-24XZP switch is supported in FastIron release 10.0.20b-cd1 or later versions; it is not supported in FastIron 09.0.10 and 10.0.10 releases.
      Note: RUCKUS ICX 8100 10G switches are supported in FastIron firmware versions 10.0.10g-cd1 and 10.0.20c and later. Supported models include ICX 8100-24-X, ICX 8100-24P-X, ICX 8100-48-X, ICX 8100-48P-X, and ICX 8100-C08PF-X. They are not supported in FastIron release 09.0.10 or earlier versions of 10.0.10 release (such as 10.0.10, 10.0.10a, 10.0.10b, 10.0.10c, 10.0.10d, 10.0.10e, 10.0.10f, 10.0.20, 10.0.20a, or 10.0.20b).

      Note: When selecting the firmware version, you are given options for the recommended release as well as other available versions (including earlier versions for downgrade). Remember that the recommended release may not be the latest available release.

      After clicking Run Update, you will see pop-up success messages, and the Status column of the Venues table reflects the update status.

    4. You can click Check Status (found in the Status column of the Venues table) to open the Firmware update status sidebar, which displays details such as the switch name, status of the upgrade, the target firmware, and the time stamp of the last update.
  4. (Optional) To change the update schedule for switches on a venue, select Change Update Schedule and complete the following steps:
    1. In the Update Schedule dialog box, select the desired Venue checkbox for one or more venues and click the icon for each venue to expand the list of associated switches. You can also search for a specific venue by entering the switch model in the Search field.

      Updating a Switch Update Schedule

    2. Select the checkbox for each switch for which you want to change the update schedule and click Next.
    3. For Select Firmware, select the firmware version for the switch that you want to update and click Save.
        Note:
      • Firmware versions are grouped by switch family; only families matching the selected switches are shown.
      • Some versions display a Recommended label to indicate the preferred release for that family.
      • If a selected version requires conversion from Switch image to Router image, an informational banner appears under that option.
      • Each family section includes a Do not update firmware on these switches option.
      • When the selection includes ICX8200‑AV switches and a firmware below the AV‑supported baseline is chosen, a message appears showing the venue and switch(es) that will not be upgraded. The message explains that ICX8200‑AV models support firmware 10.0.10f and later, and you can upgrade those switches separately using a supported version.
        ACX-108409- [Documentation] R1 support for Phase 1 AV Switches

      Selecting Firmware Version to Update Schedule

    4. Select the update date and time.
      The update time selections are displayed after the date is selected, and are available in two-hour intervals, starting from midnight.
    5. For Pre-download the firmware, select the toggle switch to ON to download the firmware in the background.
      The selected switches are downloaded six hours prior to the scheduled update time, thereby shortening the time required to complete the firmware update once the scheduled update process begins.
    6. Click Save.

      You should see pop-up success messages, and the Scheduling column in the Switch Firmware table reflects the scheduling status.

    7. Click View schedule. The Scheduled update sidebar will display the schedule update details for the venue and associated switch, such as the venue name, status of the venue schedule update, the target firmware for the venue update, switch name, status of the switch schedule update, and the target firmware for the switch update.
  5. (Optional) Click Skip Update to skip the update and complete the following steps.
    1. In the Skip Updates dialog box, select the desired Venue checkbox for one or more venues, click the icon for each venue to expand the list of associated switches, and click Skip. You can also search for a specific switch by entering the switch name or model in the Search field.

      Skipping a Switch Update

    2. In the Skip This Update confirmation message, click Skip.
      You should see pop-up success messages, and the Scheduling column of the Venues table reflects the new schedule.

To receive email or SMS notifications regarding initial scheduling of a firmware update, modifications to the firmware update schedule, reminders of upcoming firmware updates, and skipped (cancelled) updates, you must ensure that you have your name and contact information provisioned in Administration > Account Management > Notifications. Refer to Adding a Recipient for System Notifications for provisioning instructions.

To view Activity log entries related to all switch firmware update operations, click the icon in the upper-right corner of the UI header, then click the related switch upgrade activity to view the Activity Details. Alternatively, from the navigation bar, click Administration > Timeline > Activities, select Switch in the Product filter drop-down menu, and view all switch-related activities.

Parent topic: Firmware Update Management by Switches