Upgrading Switch Firmware at the Venue Level

The RUCKUS One web interface supports RUCKUS ICX switch firmware updates at the venue level.
Management of switch firmware updates requires the RUCKUS ICX switch(es) to be onboarded to RUCKUS One and associated with a venue.

Successful upgrading of switch firmware, whether scheduled or through Update Now, requires the RUCKUS ICX switch to be onboarded to RUCKUS One, associated with a venue, in the Operational state, and running a different firmware version than the selected firmware version. At the venue level, the user cannot select the current firmware version; therefore, if a switch is running the selected version, then when the upgrade starts, RUCKUS One will skip it automatically.

The Update Now option appears only if a newer firmware version is available. The Skip Update option appears only if there is a scheduled update pending (you will see a date and time slot in the Next Update Schedule column).
Perform only the steps that are necessary based upon the options you wish to execute:
  1. From the navigation bar, select Administration > Account Management > Version Management.
    The Version Management tab is displayed.
  2. Select the Switch Firmware tab.
  3. To manually initiate a firmware update:
    1. Click the checkbox for one or more venues, then click Update Now. The Update Now dialog box appears.
    2. Select the checkbox for each venue, click Next, select the desired firmware version, then click Run Update.

      Note: In the Switch Firmware tab, an information icon is displayed if switches in a venue run an older firmware version. RUCKUS recommends that you update the venue to the recommended firmware version.

      Update Now - Select Switch(es)

      Update Now - Select Firmware
      Switch fw upgrade - ACX-120659

      You can select a previously released firmware version from the available release trains. All earlier firmware versions for a release train are listed in the corresponding drop-down menu, with no limit on the number of versions displayed.

      Switch fw upgrade - ACX-120659

      Note: Firmware versions are displayed based on the selected switch model family. For example, because the ICX7150 series does not support firmware version 10.0.20, the 10.0.20x release train is not displayed for ICX7150 switches. Within each model family, the available release train options are filtered based on the current firmware versions of the selected switches. Additional firmware versions are hidden by default. Click Show all firmware versions to display all available releases.

      Note: RUCKUS ICX 8200-24PV and ICX 8200-C08PFV AV switches are supported in FastIron release 10.0.10 (versions 10.0.10f and later), release 10.0.20 (versions 10.0.20b and later), and future FastIron releases. These AV switches cannot be downgraded to earlier releases (such as 08.0.95x, 09.0.10x, or 10.0.00x) or earlier versions (such as 10.0.10, 10.0.10a, 10.0.10b, 10.0.10c, 10.0.10d, 10.0.10e, 10.0.20, or 10.0.20a).
      Note: RUCKUS ICX 7550-24XZP switch is supported in FastIron release 10.0.20b-cd1 or later versions; it is not supported in FastIron 09.0.10 and 10.0.10 releases.
      Note: RUCKUS ICX 8100 10G switches are supported in FastIron firmware versions 10.0.10g-cd1 and 10.0.20c and later. Supported models include ICX 8100-24-X, ICX 8100-24P-X, ICX 8100-48-X, ICX 8100-48P-X, and ICX 8100-C08PF-X. They are not supported in FastIron release 09.0.10 or earlier versions of 10.0.10 release (such as 10.0.10, 10.0.10a, 10.0.10b, 10.0.10c, 10.0.10d, 10.0.10e, 10.0.10f, 10.0.20, 10.0.20a, or 10.0.20b).
      Note: Support has been added for ICX 8100 and ICX 8100-X switch models. You can view available firmware versions and perform or schedule updates for these switches directly.
      • ICX 8100 models: 10.0.10f_cd2 and later / 10.0.20b_cd1 and later.
      • ICX 8100-48PF, ICX 8100-C16P, ICX 8100-48PF-X and ICX 8100-C16P-X: 10.0.10h and later.
      • ICX 8100-X models: 10.0.10g_cd1 and later / 10.0.20c and later.
      Note: When selecting the firmware version, you are given options for the recommended release as well as other available versions (including earlier versions for downgrade). Remember that the recommended release may not be the latest available release.

      After clicking Run Update, a confirmation message appears, and the Status column of the Venues table reflects the update status.

    3. You can click Check Status (found in the Status column of the Venues table) to open the Firmware update status sidebar, which displays details such as the switch name, status of the upgrade, the target firmware, and the time stamp of the last update.
  4. To change the scheduling of automatic firmware updates:
    1. Click the checkbox for one or more venues, then click Change Update Schedule. The Update Schedule dialog box appears.
    2. Select the checkbox for each venue, click Next, select the desired firmware version, select the desired date and time, optionally toggle on the Pre-download the firmware option, then click Save.
      Note: The update time selections are displayed after the date is selected, and are available in two-hour intervals, starting from midnight.
      Note: Enabling the Pre-download the firmware option allows the firmware image file to be downloaded (in the background) to the selected switches six hours prior to the scheduled update time, thereby shortening the time required to complete the firmware update once the scheduled update process begins.

      Selecting Firmware Version to Update Schedule

      After clicking Save, a pop-up success messages, and the Scheduling column of the Venues table reflects the new schedule.

    3. You can click View schedule (found in the Scheduling column of the Venues table) to open the Scheduled update sidebar, which displays details such as the switch name, the scheduled date and time, and the target firmware.

      If a venue schedule is the only one available and there are no switch-level schedules, the View schedule link will not be displayed.

  5. To skip a scheduled update:
    1. Click the checkbox for one or more venues that have a scheduled update pending (you will see a date and timeslot in the Scheduling column), then click Skip Update. The Skip Updates dialog box appears.
    2. Select the checkbox for each venue, click Skip, then click Skip in the Skip This Update? confirmation box.

      Selecting Venues to Skip Updates

      Skip Update Page

      Skip Update Confirmation

    After confirming the Skip, you should see pop-up success messages, and the Scheduling column of the Venues table reflects the new schedule.

To receive email or SMS notifications regarding initial scheduling of a firmware update, modifications to the firmware update schedule, reminders of upcoming firmware updates, and skipped (canceled) updates, you must ensure that you have your name and contact information provisioned in Administration > Account Management > Notifications. Refer to Adding a Recipient for System Notifications for provisioning instructions.

To view Activity log entries related to all switch firmware update operations, click the icon in the upper-right corner of the UI header, then click the related switch upgrade activity to view the Activity Details. Alternatively, from the navigation bar, click Administration > Timeline > Activities, select Switch in the Product filter drop-down menu, and view all switch-related activities.

Parent topic: Version Management