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RUCKUS One Online Help 800-73868-001 Rev G

  • Preface
    • 3 Contact Information, Resources, and Conventions
      • 3.1 Contacting RUCKUS Customer Services and Support
      • 3.2 Document Feedback
      • 3.3 RUCKUS Product Documentation Resources
      • 3.4 Online Training Resources
      • 3.5 Document Conventions
      • 3.6 Command Syntax Conventions
  • About This Guide
    • 4 About This Guide
      • 4.1 Document Overview
      • 4.2 New in This Release
    • 5 Getting Started
      • 5.1 Before You Begin
      • 5.2 Supported Software and Hardware
      • 5.3 Signing Up for RUCKUS One
      • 5.4 Logging in to the RUCKUS One
      • 5.5 Navigating the RUCKUS One Portal
      • 5.6 Searching for Menu Options and Data
      • 5.7 Getting to Know the Dashboard
        • 5.7.1 Support for Batch Operations
        • 5.7.2 Dashboard Widgets
      • 5.8 Alarms
      • 5.9 User Profile
      • 5.10 Changing Your Password
      • 5.11 Logging Out of the RUCKUS One Portal
      • 5.13 Breadcrumb Navigation Overview
    • 6 AI Assurance
      • 6.1 AI Analytics
        • 6.1.1 Incidents Page
          • 6.1.1.1 Incident Details
        • 6.1.2 IntentAI Overview
          • 6.1.2.1 AI-Driven Radio Resource Management (RRM)
          • 6.1.2.2 EquiFlex
          • 6.1.2.3 Energy Saving
            • 6.1.2.3.1 Applying the Energy Saving Intent
          • 6.1.2.4 AI Operations
          • 6.1.2.5 AI Feature-specific Intents, Network Priorities, and Scope
          • 6.1.2.6 Accessing IntentAI
          • 6.1.2.7 Managing Intent Settings
          • 6.1.2.8 Accessing and Viewing Intent Details
    • 7 Network Assurance
      • 7.1 Health
        • 7.1.1 Monitoring Wireless Network Health
        • 7.1.2 Monitoring Wired Network Health
      • 7.2 Service Validation
        • 7.2.1 Wireless Service Validation
          • 7.2.1.1 Wireless Service Validation Test Report
        • 7.2.2 Service Validation for Switches
          • 7.2.2.1 Accessing Wired Service Validation
          • 7.2.2.2 Creating a Wired Service Validation Test
          • 7.2.2.3 Managing Wired Service Validation Tests
          • 7.2.2.4 Viewing the Wired Service Validation Test Report
      • 7.3 Configuration Change
      • 7.4 Video Call QoE
        • 7.4.1 Video Call QoE Test Report
  • Working with Venues
    • 8 Working With Venues
      • 8.1 Venues Overview
      • 8.2 Adding a Venue
      • 8.3 Viewing Existing Venues
        • 8.3.1 Feature Compatibility
      • 8.4 Venue Details and Configuration
        • 8.4.1 Working with Floor Plans
          • 8.4.1.1 Importing a Floor Plan
          • 8.4.1.2 Placing a Networking Device on a Floor Plan
          • 8.4.1.3 Managing the Scale of a Floor Plan
          • 8.4.1.4 Searching Unplaced Devices in a Venue
          • 8.4.1.5 Deleting a Floor Plan
        • 8.4.2 Accessing the Mesh Topology of a Venue
        • 8.4.3 Monitoring Devices from a Venue Topology Map
          • 8.4.3.1 Topology Map in Venues
        • 8.4.4 Viewing and Managing Clients in a Venue
        • 8.4.5 Incidents Analytics of a Venue
        • 8.4.6 Health Analytics of a Venue
        • 8.4.7 Viewing APs and AP Groups Assigned to a Venue
        • 8.4.8 Venue Details: Wi-Fi
        • 8.4.9 Venue Details: Switch
        • 8.4.10 Viewing the Switch Ports in a Venue
        • 8.4.11 Viewing Switches Assigned to a Venue
        • 8.4.12 Viewing Switch Timeline
          • 8.4.12.1 Viewing Switch Activities
          • 8.4.12.2 Viewing Switch Events
        • 8.4.13 Viewing Networks Configured for a Venue
        • 8.4.14 Managing Property Units
          • 8.4.14.1 Adding and Managing Property Units
          • 8.4.14.2 Associating Multiple Identities with a Property Unit
          • 8.4.14.3 Managing a Property Unit and Associated Identities
          • 8.4.14.4 Accessing the Resident Portal
        • 8.4.15 Viewing Services in a Venue
        • 8.4.16 Viewing Client Isolation AllowList in a Venue
        • 8.4.17 Viewing DHCP Pool
        • 8.4.18 Viewing the DHCP Service Status in a Venue
        • 8.4.19 Managing DHCP Service
        • 8.4.20 Viewing DHCP Lease
          The DHCP Leases sub tab is unavailable in the latest web UI.
        • 8.4.21 Configuring mDNS Proxy Service in a Venue
        • 8.4.22 Viewing and Marking Rogue APs in a Venue
        • 8.4.23 Viewing Events that have Occurred in a Venue
        • 8.4.24 Viewing Activities in a Venue
      • 8.5 Editing a Venue
      • 8.6 Wi-Fi Settings
        • 8.6.1 Wi-Fi Settings
          • 8.6.1.1 Radio Settings
            • 8.6.1.1.1 Switchable Radio Frequency Support
            • 8.6.1.1.2 Sticky Client Steering
            • 8.6.1.1.3 External Antenna Settings
          • 8.6.1.2 Configuring Wi-Fi Networking Settings
            • 8.6.1.2.1 Smart Monitor
          • 8.6.1.3 Security Settings
          • 8.6.1.4 Network Control Settings
          • 8.6.1.5 Advanced Settings
            • 8.6.1.5.1 AP Management VLAN at the Venue Level
      • 8.7 Switch Settings
        • 8.7.2 Switch Settings: General
          • 8.7.3 Switch Settings: AAA
          • 8.7.4 Switch Settings: Configuration History
          • 8.7.5 Switch Settings: Routed Interfaces
        • 8.8 Property Management in Venue
          • 8.8.1 Enabling and Configuring Property Management
        • 8.9 Cloning a Venue
        • 8.10 Deleting a Venue
    • Managing APs
      • 9 Managing Network Devices: APs
        • 9.1 AP Overview
        • 9.2 IoT AP Overview
        • 9.3 Viewing and Managing the AP List
        • 9.4 Adding an AP
          • 9.4.1 AP Statuses
        • 9.5 Adding APs in Bulk
          • 9.5.1 Standards for Importing a CSV File
        • 9.6 Editing an AP
          • 9.6.1 General Settings
          • 9.6.2 Customizing the Radio Settings of an AP
          • 9.6.3 Customizing Sticky Client Steering Settings Per AP
          • 9.6.4 Customizing Client Admission Control Settings of an AP
          • 9.6.5 Customizing the Antenna Settings of an AP
          • 9.6.6 Customizing the IP Settings and the LAN Port Settings of an AP
          • 9.6.7 Customizing AP Mesh Settings
          • 9.6.8 Configuring Directed Multicast
          • 9.6.9 Customizing Smart Monitor Settings Per AP
          • 9.6.10 Setting mDNS Proxy for an AP
          • 9.6.11 Customizing the AP SNMP
          • 9.6.12 Managing the IoT Controller Settings for an AP
            • 9.6.12.1 Managing the IoT Controller Settings for an AP Group
          • 9.6.13 Customizing the AP LED, USB Port, and BSS Coloring Settings
          • 9.6.14 Setting the Management VLAN ID for an AP
            • 9.6.14.1 Management VLAN for APs
        • 9.7 Replacing an AP
        • 9.8 Viewing the Mesh Role
        • 9.9 Viewing AP Details
          • 9.9.1 Viewing AP Properties
          • 9.9.2 Viewing and Managing Clients on an AP
          • 9.9.3 AP AI Analytics
          • 9.9.5 Viewing Networks Configured on an AP
          • 9.9.6 AP Insights
          • 9.9.7 Viewing Events That Have Occurred on the Access Point
          • 9.9.8 Viewing Activities on the Access Point
          • 9.9.9 Viewing Events That Have Occurred on the Access Point
          • 9.9.10 Viewing RF Neighbors
          • 9.9.11 Viewing LLDP Neighbors
          • 9.9.12 Initiating an AP CLI Session from RUCKUS One
        • 9.10 Deleting an AP from RUCKUS One and/or Resetting AP to Factory Default
        • 9.11 Rebooting an AP
        • 9.12 Changing the Venue of an AP
        • 9.13 Troubleshooting AP Connectivity
        • 9.14 Viewing Events That Have Occurred on the Access Point
        • 9.15 Detecting Low Power Supply in APs
        • 9.17 AP Group Overview
          • 9.17.1 Adding an AP Group
          • 9.17.2 Editing an AP Group
          • 9.17.3 Viewing All AP Groups
          • 9.17.4 Viewing the AP Group Details
          • 9.17.5 Viewing APs That Are Members of the AP Group
          • 9.17.6 Viewing Networks Associated with an AP Group
          • 9.17.7 Deleting an AP Group
        • 9.18 Viewing the AP Status History
        • 9.19 Viewing the Airtime Utilization Report from Wi-Fi
        • 9.20 RUCKUS One AP Cloud Discovery
          • 9.20.1 Network Requirements
          • 9.20.2 Cloud Discovery
          • 9.20.3 LED Status During Cloud Discovery
      • 10 Managing Network Devices: Switches
        • 10.1 Adding a Switch
          • 10.1.1 Supported ICX 8100 and ICX 8200 Series Switch Models
          • 10.1.2 Limitations of RUCKUS ICX 8100 and ICX 8200
          • 10.1.3 RUCKUS One Support for ICX 7550-4x25GF
          • 10.1.4 Adding Switches in Bulk
        • 10.2 Adding a Stack
        • 10.3 Viewing the Switch List
        • 10.4 Viewing More Details
        • 10.5 Viewing the Switch Panel
        • 10.6 Resetting a PoE Switch Port Using Power Cycling
          • 10.6.1 Power Cycle a Switch Port by PoE
        • 10.7 Viewing Switch Status
        • 10.8 Viewing Ports of a Switch
        • 10.9 Enabling Port MAC Security and Configuring Sticky MAC Globally
        • 10.10 Recovering an Error-Disabled Port Automatically
        • 10.11 Managing a Switch LAG
        • 10.12 Editing a Switch Port
        • 10.13 Configuring a Custom PoE Schedule for a Switch Port
          • 10.13.1 Understanding Custom PoE Scheduling on ICX Switch Ports
        • 10.14 Viewing Routed Interfaces
        • 10.15 Adding VLAN Interfaces (VEs)
        • 10.16 Configuring a VLAN at the Switch Level
          • 10.16.1 Switch Level VLAN Support
        • 10.17 Viewing ACLs
        • 10.18 Adding and Managing a MAC ACL on a Switch
        • 10.19 Viewing the Port Profiles of a Switch
        • 10.20 Viewing Switch Incidents
        • 10.21 Troubleshooting a Switch Connection
        • 10.22 Viewing Switch Clients
          • 10.22.1 Viewing Switch Client Details
        • 10.23 Configuration Management
          • 10.23.1 Managing Switch Backup Configurations
          • 10.23.2 Configuration History
          • 10.23.3 Switch Configuration Profiles
            • 10.23.3.4 Adding and Managing a Regular Switch Configuration Profile
              • 10.23.3.4.1 Apply Switch Configuration Profile Changes
            • 10.23.3.5 Understanding the CLI Configuration Profile
              • 10.23.3.5.1 Adding a CLI Configuration Profile
            • 10.23.3.7 Adding and Managing a CLI Configuration Template
        • 10.24 Viewing DHCP Pool
        • 10.25 Viewing DHCP Lease
          The DHCP Leases sub tab is unavailable in the latest web UI.
        • 10.26 Viewing Switch Timeline
        • 10.29 Switch Management Options
          • 10.29.1 Editing a Switch
          • 10.29.2 Editing a Switch Stack
          • 10.29.3 Setting the RUCKUS ICX Switch Port LEDs to Blink
            • 10.29.3.1 RUCKUS ICX Switch Port LEDs
          • 10.29.4 Stacking Switches
          • 10.29.5 Matching Admin Password to Venue
        • 10.30 Syncing Switch Data
        • 10.31 Starting a CLI Session
        • 10.32 Rebooting a Switch
        • 10.33 Deleting a Switch
        • 10.34 Viewing the Wired Network Insights
      • 11 Managing Network Devices: RUCKUS Edge
        • 11.1 Adding a RUCKUS Edge through the Web User Interface
          • 11.1.1 Editing an Active-Backup Cluster and Nodes
        • 11.2 Onboarding a Single-Node Cluster
        • 11.3 Link Aggregation Group
          • 11.3.1 Configuring a RUCKUS Edge Link Aggregation Group
          • 11.3.2 Editing a LAG
          • 11.3.3 Deleting a LAG
    • Managing Networks
      • 12 Managing Wi-Fi Networks
        • 12.1 Supported Network Types and Security Protocols
        • 12.2 Wireless Networks Overview
          • 12.2.1 Creating a Network That Uses a Passphrase (PSK/SAE)
          • 12.2.2 Creating a Network That Uses a Dynamic Pre-Shared Key
          • 12.2.3 Creating a Network That Uses an Enterprise AAA Server
          • 12.2.4 Creating a Network That Uses Hotspot 2.0 Access
            • 12.2.4.1 Hotspot 2.0 Support
          • 12.2.6 Creating a Network That Uses a Captive Portal with Click-Through
          • 12.2.7 Creating a Network That Uses a Captive Portal with Self Sign In
            • 12.2.7.1 Allowing Sign-In Using Google
            • 12.2.7.2 Allowing Sign-In Using Facebook
            • 12.2.7.3 Allowing Sign-In Using LinkedIn
            • 12.2.7.4 Allowing Sign-In Using X (Twitter)
          • 12.2.8 Creating a Network That Uses a Cloudpath Captive Portal
          • 12.2.9 Creating a Network That Uses a Captive Portal with Host Approval
          • 12.2.10 Creating a Network That Uses a Captive Portal with a Guest Pass
          • 12.2.11 Creating a Network That Uses a Third-Party Captive Portal (WISPr Feature)
          • 12.2.12 Creating a Network That Uses a Captive Portal with Active Directory (AD) or LDAP Server
          • 12.2.13 Creating a Network That Uses a Captive Portal with SAML Identity Provider (IdP)
          • 12.2.14 Creating an Open Network
          • 12.2.15 Creating a Captive Portal Network That Uses a Workflow Portal
          • 12.2.16 Configuring Additional Settings for a Wi-Fi Network
            • 12.2.16.1 Airtime Decongestion
        • 12.4 Viewing and Managing the Network List
          • 12.4.1 Viewing Onboard Networks in the Network List
          • 12.4.2 Viewing APs that are Providing a Network
          • 12.4.3 Viewing and Managing Connected Clients in a Network
          • 12.4.4 Viewing Venues That Are Advertising a Network
          • 12.4.5 Viewing Activities and Events on a Network Timeline
        • 12.5 Editing a Network
          • 12.6 Cloning a Network
          • 12.7 Deleting a Network
        • 13 Viewing the WLANs Report from Wi-Fi
        • 14 Viewing the Application Insights
        • 15 Viewing the Wireless Network Insights
        • 16 Service Catalog
          • 16.1 Service Catalog
          • 16.2 Creating an Access Control Policy
          • 16.3 Understanding Port Security
            • 16.3.1 Adding and Managing a Switch Access Control Policy
          • 16.4 Creating an Adaptive Policy
          • 16.5 AV Profile
            • 16.5.1 Adding an AV Profile
            • 16.5.2 Adding and Managing AV Templates
          • 16.6 Certificate Management
            • 16.6.1 Add Certificate Instance
            • 16.6.2 Generating a Certificate
            • 16.6.3 Adding a Certificate Authority
            • 16.6.4 Adding a Certificate Template
            • 16.6.5 Generating Server and Client Certificates
          • 16.7 Creating a Client Isolation Profile
          • 16.8 Adding and Managing a DHCP Service Profile for Wi-Fi
          • 16.9 Adding and Managing a Directory Server Profile
          • 16.10 Adding a DPSK Service
          • 16.11 Identity Provider Overview
            • 16.11.1 Adding and Managing a Hotspot 2.0 Identity Provider Profile
            • 16.11.3 Adding and Managing a SAML Identity Provider Profile
          • 16.12 SoftGRE Tunneling Support
            • 16.12.1 Creating a SoftGRE Profile
            • 16.12.2 Creating an IPsec Profile
          • 16.13 Location Based Service Server Overview
            • 16.13.1 Adding and Managing an LBS Server Profile
          • 16.14 Adding MAC Registration Lists
          • 16.15 Adding mDNS Proxy Service
          • 16.16 Understanding the Authentication Profile
            • 16.16.1 Creating an Authentication Profile
          • 16.17 Ethernet Port Profiles
            • 16.17.1 Adding an Ethernet Port Profile
          • 16.18 ICX Port Profiles
            • 16.18.1 Adding and Managing an ICX Port Profile
            • 16.18.2 Adding MAC OUI and LLDP TLV Matching Entries
          • 16.19 Adding a Guest Portal Service
          • 16.20 Property Management System
            • 16.20.1 Adding a Property Management System Service
              • 16.20.1.1 Collecting PMS Credentials from OHIP
          • 16.21 Adding and Managing a RADIUS Server
          • 16.22 Creating a Resident Portal
          • 16.23 Creating a Rogue AP Detection Policy
          • 16.24 Software Defined Local Area Network
            • 16.24.1 Adding an SD-LAN Service
            • 16.24.2 Viewing an SD-LAN Service
            • 16.24.3 Viewing SD-LAN Statistics
            • 16.24.4 Editing an SD-LAN Service
            • 16.24.5 Removing the SD-LAN Service from a RUCKUS Edge Device
            • 16.24.6 Deleting an SD-LAN Service
          • 16.25 Creating an SNMP Agent Profile
          • 16.26 Creating a Syslog Server Policy
          • 16.27 Creating a Tunnel Profile
          • 16.28 User Roles for Wireless Clients
            • 16.28.1 Adding User Roles
          • 16.29 Creating a VLAN Pool
          • 16.30 Webhooks
            • 16.30.1 Adding a Webhook
            • 16.30.2 Configuring a ServiceNow Scripted REST API Endpoint for Webhook Integration
          • 16.31 Wi‑Fi Calling
            • 16.31.1 Adding a Wi-Fi Calling Service
          • 16.32 Wi-Fi Operator Overview
            • 16.32.1 Creating a Wi-Fi Operator Profile
          • 16.33 Workflow Management
            • 16.33.1 Adding and Managing a Workflow
              • 16.33.1.1 User Information Prioritization in Workflow Design
              • 16.33.1.2 Designing the Workflow
              • 16.33.1.3 Adding an Existing Workflow to a New Workflow
              • 16.33.1.4 Workflow Validation
        • 17 My Services
          • 17.2 Access Control Policy Details
          • 17.3 Editing or Deleting the Access Control Policy
          • 17.4 Adaptive Policy Details
          • 17.5 Editing or Deleting the Adaptive Policy
          • 17.6 Editing or Deleting an AV Profile
          • 17.7 Client Isolation Profile Details
          • 17.8 Editing or Deleting the Client Isolation Profile
          • 17.9 Viewing DPSK Service Details
            • 17.9.1 Managing DPSK Passphrases
            • 17.9.2 Adding a Passphrase for a DPSK User
            • 17.9.3 Importing DPSK Passphrases from a CSV File
            • 17.9.4 Exporting DPSK User Credentials
          • 17.10 Editing or Deleting a DPSK Service
          • 17.11 MAC Registration Lists Details
          • 17.12 Managing MAC Registrations
          • 17.13 Editing or Deleting the MAC Registration Lists
          • 17.14 Viewing the mDNS Proxy Service
          • 17.15 Editing mDNS Proxy Service
          • 17.16 Viewing Portal Details
          • 17.17 Editing a Guest Portal Service
          • 17.19 Editing or Deleting a Property Management System Service
          • 17.20 Editing or Deleting the RADIUS Server Profile
          • 17.21 Viewing Resident Portals
          • 17.22 Viewing Resident Portal Web Page
          • 17.23 Editing or Deleting a Resident Portal
          • 17.25 Editing or Deleting the Rogue AP Detection Policy
          • 17.26 SNMP Agent Profile
          • 17.27 Editing or Deleting the SNMP Agent Profile
          • 17.28 Syslog Server Profile Details
          • 17.29 Editing or Deleting the Syslog Server Policy
          • 17.30 Viewing an Existing Tunnel Profile
          • 17.31 Editing or Deleting a Tunnel Profile
          • 17.32 Editing or Deleting a User Role
          • 17.33 VLAN Pool Details
          • 17.34 Editing or Deleting the VLAN Pool Policy
          • 17.35 Editing or Deleting a Webhook
          • 17.36 Editing or Deleting a Wi-Fi Calling Service
          • 17.37 Wi-Fi Operator Overview
            • 17.37.1 Viewing Wi-Fi Calling Service Profiles
            • 17.37.2 Editing or Deleting a Wi-Fi Operator Profile
        • 18 Business Insights
          • 18.1 Data Studio
            • 18.1.1 Data Studio
            • 18.1.2 Dataset Filters
        • 19 Reports
          • 19.1 Reports Overview Dashboard
          • 19.2 Access Points Report
          • 19.3 Airtime Utilization Report
          • 19.4 Applications Report
          • 19.5 Switches Report
          • 19.6 Wired Report
          • 19.7 Wireless Report
          • 19.8 Wireless Clients Report
          • 19.9 WLAN Report
          • 19.10 RUCKUS Edge Applications Report
          • 19.11 Energy Saving Report
          • 19.12 Wireless: RSS and Traffic by Access Points
          • 19.13 Wireless: RSS and Session by Access Points
          • 19.14 Wireless: Airtime by Access Points
          • 19.15 Wireless: Traffic by Applications and Access Points
        • 20 Configuration Templates
          • 20.1 Adding and Managing Configuration Templates
            • 20.1.1 Viewing and Syncing Configuration Template Drifts
            • 20.1.2 Adding and Managing Tags
          • 20.2 Applying a Configuration Template Bundle
      • Managing Clients and Guests
        • 21 Managing Clients and Identity Management
          • 21.1 Managing Clients
            • 21.1.1 Viewing Client Details
            • 21.1.2 Viewing and Managing Wireless Clients
              • 21.1.2.1 Filtering Associated Clients
            • 21.1.3 Viewing Wi-Fi Clients Details
            • 21.1.4 Viewing Events in a Wi-Fi Client
            • 21.1.5 Viewing Wi-Fi Client Session
            • 21.1.6 Viewing Client Insights
            • 21.1.7 Troubleshooting Wireless Clients
            • 21.1.8 Performing Client Connectivity Diagnostics
            • 21.1.9 Disconnecting a Client
            • 21.1.10 Viewing the Wireless Clients Insights
            • 21.1.11 Viewing the Wired AP Clients List
            • 21.1.12 Viewing Switch Client Lists
          • 21.2 Wireless Client Management
            • 21.2.1 Viewing Guest Passes
            • 21.2.2 Adding a Guest Pass
            • 21.2.3 Adding a Guest Pass Network from the Guest Pass Credentials Page
            • 21.2.4 Importing Guest Accounts in Bulk
            • 21.2.5 Viewing Guest User Details
            • 21.2.6 Generating a New Guest User Password
            • 21.2.7 Downloading Guest Information
            • 21.2.8 Disabling a Guest User
            • 21.2.9 Deleting a Guest User
          • 21.3 Managing Identity Groups
            • 21.3.1 Adding an Identity Group
            • 21.3.2 Editing an Identity Group
            • 21.3.4 Generating Certificates for Multiple Identities
            • 21.3.5 Deleting an Identity Group
          • 21.4 Viewing and Managing Identities
            • 21.4.1 Adding an Identity
            • 21.4.2 Viewing and Associating Devices for an Identity
            • 21.4.3 Viewing Certificates for an Identity
            • 21.4.4 Viewing and Managing DPSK Passphrases for an Identity
            • 21.4.5 Managing MAC Addresses for an Identity
            • 21.4.6 Importing Identities from a CSV File
            • 21.4.7 Editing or Deleting an Identity
          • 21.5 WLAN-Specific Guest Management
            • 21.5.1 Managing Guest Users
      • 22 Monitoring Events
        • 22.1 Events Monitoring Overview
        • 22.2 Understanding Events
          • 22.2.1 Event Severity Levels
          • 22.2.2 Event Types
          • 22.2.3 Event List
        • 22.3 Viewing Events
      • 23 Performing Administrative Tasks
        • 23.1 Performing Administrative Tasks
        • 23.2 Timeline
          • 23.2.1 Viewing Activities
          • 23.2.2 Viewing Events
            • 23.2.2.1 Event Types
              • 23.2.2.1.1 Event List
          • 23.2.3 Exporting Events or Scheduling Event Export
          • 23.2.4 Viewing Administrative Logs
          • 23.2.5 Viewing RADIUS Logs
        • 23.3 Setting up Your Account
        • 23.4 Enabling the RUCKUS Support Option
        • 23.5 Enabling or Disabling RUCKUS One Early Access Features
        • 23.6 Enabling Multi-Factor Authentication and Viewing Audit Events
        • 23.7 Generating an Application Token
        • 23.8 Configuring an SMS Provider for the Account
        • 23.9 Configuring SAML SSO with Azure AD
        • 23.10 Enabling SSO with a Third-Party Provider
        • 23.11 Setting Up RUCKUS One Login Access for SSO Group
        • 23.12 Logging In Using the SSO Option
        • 23.16 RBAC and ABAC Support
          • 23.16.1 Adding and Managing Custom Roles
            • 23.16.1.1 Management Scope for Permissions
          • 23.16.2 Adding and Managing a Custom Privilege Group
          • 23.16.3 Adding and Managing an SSO Group
          • 23.16.4 Adding and Managing an Administrator
        • 23.17 Understanding Administrator Roles and Privileges
        • 23.18 Inviting a RUCKUS Partner to Manage Your Account
        • 23.19 Adding and Managing a DPSK Manager
        • 23.20 Notification Channel Selection
          • 23.20.1 Configuring Notification Settings
            • 23.20.1.1 Adding and Managing a Recipient for System Notifications
            • 23.20.1.2 Configuring Global Notifications
          • 23.20.2 Setting Notification Preferences for One or More Users
        • 23.21 Subscriptions
        • 23.22 Pending Assets
          • 23.22.1 Managing Pending AP Assets
          • 23.22.2 Managing Pending Switch Assets
        • 23.23 Version Management
          • 23.23.1 Upgrading the AP Firmware Version in a Venue
          • 23.23.2 Upgrading Switch Firmware at the Venue Level
          • 23.23.3 Firmware Update Management by Switches
            • 23.23.3.1 Upgrading Switch Firmware at the Switch Level
          • 23.23.4 Switch Firmware Options at the Venue and Switch Levels
          • 23.23.5 Upgrading RUCKUS Edge Firmware Version
        • 23.25 ZoneDirector Migration
          • 23.25.1 ZoneDirector Migration
            • 23.25.1.1 Deleting ZoneDirector Migration History
          • 23.25.2 Backing Up a ZoneDirector Configuration
          • 23.25.3 Migrating APs From ZoneDirector to RUCKUS One
          • 23.25.4 Migration of ZoneDirector AP Radio and Channel Configuration to RUCKUS One
            • 23.25.4.1 Viewing the Migrated ZoneDirector Radio and Channel Configuration
            • 23.25.4.2 Channel Mode
            • 23.25.4.3 Channel Optimization
      • 24 Subscription Life Cycle
        • 24.1 RUCKUS One Subscriptions
      • Completing The Setup
        • 25 Completing the Setup
          • 25.1 Verifying Wireless Clients Can Connect to the Internet
            • 25.1.1 Associating a Windows 10 Client with an AP
            • 25.1.2 Associating a Mac OS X Client with an AP
      • New Chapter Map
        • 26 Security from Ground to Cloud
          • 26.1 Security from Ground to Cloud
        • 27 RUCKUS WAN Gateway (RWG)
          • 27.1 RUCKUS WAN Gateway
          • 27.2 Adding a RUCKUS WAN Gateway
          • 27.3 Configuring a RUCKUS WAN Gateway
          • 27.4 Editing a RUCKUS WAN Gateway
          • 27.5 Viewing RUCKUS WAN Gateways
          • 27.6 Deleting a RUCKUS WAN Gateway
          • 27.7 Venue Details: RWG
          • 27.8 Placing a Networking Device on a Floor Plan
        • 28 RUCKUS Edge
          • 28.1 RUCKUS Edge
          • 28.2 Onboarding a Single-Node Cluster
          • 28.3 Onboarding a Dual-Node Cluster for High Availability
          • 28.4 Editing an Active-Backup Cluster and Nodes
          • 28.5 Configuring a RUCKUS Edge Link Aggregation Group
        • 29 IoT Controller
          • 29.1 RUCKUS One IoT Integration: Transitioning to Profile-Based Configuration
          • 29.2 Adding a RUCKUS IoT Controller
          • 29.3 Managing an IoT Controller
          • 29.4 Editing an IoT Controller
          • 29.5 Deleting an IoT Controller
          • 29.6 Viewing IoT Controllers
        • 30 SmartZone
          • 30.1 SmartZone Integration in RUCKUS One
            • 30.1.1 Accessing Onboarded SmartZone Controllers in RUCKUS One
      • Troubleshooting Basic Issues
        • 31 Reporting an Issue
        • 32 Troubleshooting Basic Issues
          • 32.1 Login Issues: Networking Devices
          • 32.2 AP Not Advertising SSID
          • 32.3 AP LED Behavior
          • 32.4 Firewall Ports to Open for RUCKUS One

      Troubleshooting Basic Issues

      In this section:

      1. Login Issues: Networking Devices
      2. AP Not Advertising SSID
        If an access point that you have added to your RUCKUS One account is not advertising the SSIDs that you have configured, here are some of the things you can check.
      3. AP LED Behavior
        If you believe an AP is not operating normally, checking the onboard LEDs can help you determine the AP behavior.
      4. Firewall Ports to Open for RUCKUS One

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