RUCKUS One Online Help
- Preface
- About This Guide
- 4 About This Guide
- 4.1 Document Overview
- 4.2 New in This Release
- 5 Getting Started
- 5.1 Before You Begin
- 5.2 Supported Software and Hardware
- 5.3 Signing Up for RUCKUS One
- 5.4 Logging in to the RUCKUS One
- 5.5 Navigating the RUCKUS One Portal
- 5.6 Searching for Menu Options and Data
- 5.7 Getting to Know the Dashboard
- 5.7.1 Support for Batch Operations
- 5.7.2 Dashboard Widgets
- 5.8 Alarms
- 5.9 User Profile
- 5.10 Changing Your Password
- 5.11 Logging Out of the RUCKUS One Portal
- 5.13 Breadcrumb Navigation Overview
- 6 AI Assurance
- 6.1 AI Analytics
- 6.1.1 Incidents Page
- 6.1.1.1 Incident Details
- 6.1.2 IntentAI Overview
- 6.1.2.1 AI-Driven Radio Resource Management (RRM)
- 6.1.2.2 EquiFlex
- 6.1.2.3 Energy Saving
- 6.1.2.3.1 Applying the Energy Saving Intent
- 6.1.2.4 AI Operations
- 6.1.2.5 AI Feature-specific Intents, Network Priorities, and Scope
- 6.1.2.6 Accessing IntentAI
- 6.1.2.7 Managing Intent Settings
- 6.1.2.8 Accessing and Viewing Intent Details
- 6.1.1 Incidents Page
- 6.1 AI Analytics
- 7 Network Assurance
- 7.1 Health
- 7.2 Service Validation
- 7.3 Configuration Change
- 7.4 Video Call QoE
- 4 About This Guide
- Working with Venues
- 8 Working With Venues
- 8.1 Venues Overview
- 8.2 Adding a Venue
- 8.3 Viewing Existing Venues
- 8.3.1 Feature Compatibility
- 8.4 Venue Details and Configuration
- 8.4.1 Working with Floor Plans
- 8.4.1.1 Importing a Floor Plan
- 8.4.1.2 Placing a Networking Device on a Floor Plan
- 8.4.1.3 Managing the Scale of a Floor Plan
- 8.4.1.4 Searching Unplaced Devices in a Venue
- 8.4.1.5 Deleting a Floor Plan
- 8.4.2 Accessing the Mesh Topology of a Venue
- 8.4.3 Monitoring Devices from a Venue Topology
Map
- 8.4.3.1 Topology Map in Venues
- 8.4.4 Viewing and Managing Clients in a Venue
- 8.4.5 Incidents Analytics of a Venue
- 8.4.6 Health Analytics of a Venue
- 8.4.7 Viewing APs and AP Groups Assigned to a Venue
- 8.4.8 Venue Details: Wi-Fi
- 8.4.9 Venue Details: Switch
- 8.4.10 Viewing the Switch Ports in a Venue
- 8.4.11 Viewing Switches Assigned to a Venue
- 8.4.12 Viewing Switch Timeline
- 8.4.12.1 Viewing Switch Activities
- 8.4.12.2 Viewing Switch Events
- 8.4.13 Viewing Networks Configured for a Venue
- 8.4.14 Managing Property Units
- 8.4.15 Viewing Services in a Venue
- 8.4.16 Viewing Client Isolation AllowList in a Venue
- 8.4.17 Viewing DHCP Pool
- 8.4.18 Viewing the DHCP Service Status in a Venue
- 8.4.19 Managing DHCP Service
- 8.4.20 Viewing DHCP Lease
The DHCP Leases sub tab is unavailable in the latest web UI.
- 8.4.21 Configuring mDNS Proxy Service in a Venue
- 8.4.22 Viewing and Marking Rogue APs in a Venue
- 8.4.23 Viewing Events that have Occurred in a Venue
- 8.4.24 Viewing Activities in a Venue
- 8.4.1 Working with Floor Plans
- 8.5 Editing a Venue
- 8.6 Wi-Fi Settings
- 8.6.1 Wi-Fi Settings
- 8.6.1.1 Radio Settings
- 8.6.1.1.1 Switchable Radio Frequency Support
- 8.6.1.1.2 Sticky Client Steering
- 8.6.1.1.3 External Antenna Settings
- 8.6.1.2 Configuring Wi-Fi Networking
Settings
- 8.6.1.2.1 Smart Monitor
- 8.6.1.3 Security Settings
- 8.6.1.4 Network Control Settings
- 8.6.1.5 Advanced Settings
- 8.6.1.5.1 AP Management VLAN at the Venue Level
- 8.6.1.1 Radio Settings
- 8.6.1 Wi-Fi Settings
- 8.7 Switch Settings
- 8.8 Property Management in Venue
- 8.9 Cloning a Venue
- 8.10 Deleting a Venue
- 8 Working With Venues
- Managing APs
- 9 Managing Network Devices: APs
- 9.1 AP Overview
- 9.2 IoT AP Overview
- 9.3 Viewing and Managing the AP List
- 9.4 Adding an AP
- 9.4.1 AP Statuses
- 9.5 Adding APs in Bulk
- 9.6 Editing an AP
- 9.6.1 General Settings
- 9.6.2 Customizing the Radio Settings of an AP
- 9.6.3 Customizing Sticky Client Steering Settings Per AP
- 9.6.4 Customizing Client Admission Control Settings of an AP
- 9.6.5 Customizing the Antenna Settings of an AP
- 9.6.6 Customizing the IP Settings and the LAN Port Settings of an AP
- 9.6.7 Customizing AP Mesh Settings
- 9.6.8 Configuring Directed Multicast
- 9.6.9 Customizing Smart Monitor Settings Per AP
- 9.6.10 Setting mDNS Proxy for an AP
- 9.6.11 Customizing the AP SNMP
- 9.6.12 Managing the IoT Controller Settings for an AP
- 9.6.13 Customizing the AP LED, USB Port, and BSS Coloring Settings
- 9.6.14 Setting the Management VLAN ID for an AP
- 9.6.14.1 Management VLAN for APs
- 9.7 Replacing an AP
- 9.8 Viewing the Mesh Role
- 9.9 Viewing AP Details
- 9.9.1 Viewing AP Properties
- 9.9.2 Viewing and Managing Clients on an AP
- 9.9.3 AP AI Analytics
- 9.9.5 Viewing Networks Configured on an AP
- 9.9.6 AP Insights
- 9.9.7 Viewing Events That Have Occurred on the Access Point
- 9.9.8 Viewing Activities on the Access Point
- 9.9.9 Viewing Events That Have Occurred on the Access Point
- 9.9.10 Viewing RF Neighbors
- 9.9.11 Viewing LLDP Neighbors
- 9.9.12 Initiating an AP CLI Session from RUCKUS One
- 9.10 Deleting an AP from RUCKUS One and/or Resetting AP to Factory Default
- 9.11 Rebooting an AP
- 9.12 Changing the Venue of an AP
- 9.13 Troubleshooting AP Connectivity
- 9.14 Viewing Events That Have Occurred on the Access Point
- 9.15 Detecting Low Power Supply in APs
- 9.17 AP Group Overview
- 9.17.1 Adding an AP Group
- 9.17.2 Editing an AP Group
- 9.17.3 Viewing All AP Groups
- 9.17.4 Viewing the AP Group Details
- 9.17.5 Viewing APs That Are Members of the AP Group
- 9.17.6 Viewing Networks Associated with an AP Group
- 9.17.7 Deleting an AP Group
- 9.18 Viewing the AP Status History
- 9.19 Viewing the Airtime Utilization Report from Wi-Fi
- 9.20 RUCKUS One AP Cloud Discovery
- 9.20.1 Network Requirements
- 9.20.2 Cloud Discovery
- 9.20.3 LED Status During Cloud Discovery
- 10 Managing Network Devices: Switches
- 10.1 Adding a Switch
- 10.2 Adding a Stack
- 10.3 Viewing the Switch List
- 10.4 Viewing More Details
- 10.5 Viewing the Switch Panel
- 10.6 Resetting a PoE Switch Port Using Power Cycling
- 10.7 Viewing Switch Status
- 10.8 Viewing Ports of a Switch
- 10.9 Enabling Port MAC Security and Configuring Sticky MAC Globally
- 10.10 Recovering an Error-Disabled Port Automatically
- 10.11 Managing a Switch LAG
- 10.12 Editing a Switch Port
- 10.13 Configuring a Custom PoE Schedule for a Switch Port
- 10.14 Viewing Routed Interfaces
- 10.15 Adding VLAN Interfaces (VEs)
- 10.16 Configuring a VLAN at the Switch
Level
- 10.16.1 Switch Level VLAN Support
- 10.17 Viewing ACLs
- 10.18 Adding and Managing a MAC ACL on a Switch
- 10.19 Viewing the Port Profiles of a Switch
- 10.20 Viewing Switch Incidents
- 10.21 Troubleshooting a Switch Connection
- 10.22 Viewing Switch Clients
- 10.22.1 Viewing Switch Client Details
- 10.23 Configuration Management
- 10.23.1 Managing Switch Backup Configurations
- 10.23.2 Configuration History
- 10.23.3 Switch Configuration Profiles
- 10.23.3.4 Adding and Managing a Regular Switch
Configuration Profile
- 10.23.3.4.1 Apply Switch Configuration Profile Changes
- 10.23.3.5 Understanding the CLI Configuration
Profile
- 10.23.3.5.1 Adding a CLI Configuration Profile
- 10.23.3.7 Adding and Managing a CLI Configuration Template
- 10.23.3.4 Adding and Managing a Regular Switch
Configuration Profile
- 10.24 Viewing DHCP Pool
- 10.25 Viewing DHCP Lease
The DHCP Leases sub tab is unavailable in the latest web UI.
- 10.26 Viewing Switch Timeline
- 10.29 Switch Management Options
- 10.29.1 Editing a Switch
- 10.29.2 Editing a Switch Stack
- 10.29.3 Setting the RUCKUS ICX Switch Port LEDs to
Blink
- 10.29.3.1 RUCKUS ICX Switch Port LEDs
- 10.29.4 Stacking Switches
- 10.29.5 Matching Admin Password to Venue
- 10.30 Syncing Switch Data
- 10.31 Starting a CLI Session
- 10.32 Rebooting a Switch
- 10.33 Deleting a Switch
- 10.34 Viewing the Wired Network Insights
- 11 Managing Network Devices: RUCKUS Edge
- 9 Managing Network Devices: APs
- Managing Networks
- 12 Managing Wi-Fi Networks
- 12.1 Supported Network Types and Security Protocols
- 12.2 Wireless Networks Overview
- 12.2.1 Creating a Network That Uses a Passphrase (PSK/SAE)
- 12.2.2 Creating a Network That Uses a Dynamic Pre-Shared Key
- 12.2.3 Creating a Network That Uses an Enterprise AAA Server
- 12.2.4 Creating a Network That Uses Hotspot 2.0
Access
- 12.2.4.1 Hotspot 2.0 Support
- 12.2.6 Creating a Network That Uses a Captive Portal with Click-Through
- 12.2.7 Creating a Network That Uses a Captive Portal with Self Sign In
- 12.2.7.1 Allowing Sign-In Using Google
- 12.2.7.2 Allowing Sign-In Using Facebook
- 12.2.7.3 Allowing Sign-In Using LinkedIn
- 12.2.7.4 Allowing Sign-In Using X (Twitter)
- 12.2.8 Creating a Network That Uses a Cloudpath Captive Portal
- 12.2.9 Creating a Network That Uses a Captive Portal with Host Approval
- 12.2.10 Creating a Network That Uses a Captive Portal with a Guest Pass
- 12.2.11 Creating a Network That Uses a Third-Party Captive Portal (WISPr Feature)
- 12.2.12 Creating a Network That Uses a Captive Portal with Active Directory (AD) or LDAP Server
- 12.2.13 Creating a Network That Uses a Captive Portal with SAML Identity Provider (IdP)
- 12.2.14 Creating an Open Network
- 12.2.15 Creating a Captive Portal Network That Uses a Workflow Portal
- 12.2.16 Configuring Additional Settings for a
Wi-Fi Network
- 12.2.16.1 Airtime Decongestion
- 12.4 Viewing and Managing the Network List
- 12.5 Editing a Network
- 12.6 Cloning a Network
- 12.7 Deleting a Network
- 13 Viewing the WLANs Report from Wi-Fi
- 14 Viewing the Application Insights
- 15 Viewing the Wireless Network Insights
- 16 Service Catalog
- 16.1 Service Catalog
- 16.2 Creating an Access Control Policy
- 16.3 Understanding Port Security
- 16.4 Creating an Adaptive Policy
- 16.5 AV Profile
- 16.5.1 Adding an AV Profile
- 16.5.2 Adding and Managing AV Templates
- 16.6 Certificate Management
- 16.6.1 Add Certificate Instance
- 16.6.2 Generating a Certificate
- 16.6.3 Adding a Certificate Authority
- 16.6.4 Adding a Certificate Template
- 16.6.5 Generating Server and Client Certificates
- 16.7 Creating a Client Isolation Profile
- 16.8 Adding and Managing a DHCP Service Profile for Wi-Fi
- 16.9 Adding and Managing a Directory Server Profile
- 16.10 Adding a DPSK Service
- 16.11 Identity Provider Overview
- 16.12 SoftGRE Tunneling Support
- 16.12.1 Creating a SoftGRE Profile
- 16.12.2 Creating an IPsec Profile
- 16.13 Location Based Service Server Overview
- 16.14 Adding MAC Registration Lists
- 16.15 Adding mDNS Proxy Service
- 16.16 Understanding the Authentication Profile
- 16.17 Ethernet Port Profiles
- 16.17.1 Adding an Ethernet Port Profile
- 16.18 ICX Port Profiles
- 16.19 Adding a Guest Portal Service
- 16.20 Property Management System
- 16.21 Adding and Managing a RADIUS Server
- 16.22 Creating a Resident Portal
- 16.23 Creating a Rogue AP Detection Policy
- 16.24 Software Defined Local Area Network
- 16.24.1 Adding an SD-LAN Service
- 16.24.2 Viewing an SD-LAN Service
- 16.24.3 Viewing SD-LAN Statistics
- 16.24.4 Editing an SD-LAN Service
- 16.24.5 Removing the SD-LAN Service from a RUCKUS Edge Device
- 16.24.6 Deleting an SD-LAN Service
- 16.25 Creating an SNMP Agent Profile
- 16.26 Creating a Syslog Server Policy
- 16.27 Creating a Tunnel Profile
- 16.28 User Roles for Wireless Clients
- 16.28.1 Adding User Roles
- 16.29 Creating a VLAN Pool
- 16.30 Webhooks
- 16.31 Wi‑Fi Calling
- 16.31.1 Adding a Wi-Fi Calling Service
- 16.32 Wi-Fi Operator Overview
- 16.33 Workflow Management
- 16.33.1 Adding and Managing a Workflow
- 16.33.1.1 User Information Prioritization in Workflow Design
- 16.33.1.2 Designing the Workflow
- 16.33.1.3 Adding an Existing Workflow to a New Workflow
- 16.33.1.4 Workflow Validation
- 16.33.1 Adding and Managing a Workflow
- 17 My Services
- 17.2 Access Control Policy Details
- 17.3 Editing or Deleting the Access Control Policy
- 17.4 Adaptive Policy Details
- 17.5 Editing or Deleting the Adaptive Policy
- 17.6 Editing or Deleting an AV Profile
- 17.7 Client Isolation Profile Details
- 17.8 Editing or Deleting the Client Isolation Profile
- 17.9 Viewing DPSK Service Details
- 17.10 Editing or Deleting a DPSK Service
- 17.11 MAC Registration Lists Details
- 17.12 Managing MAC Registrations
- 17.13 Editing or Deleting the MAC Registration Lists
- 17.14 Viewing the mDNS Proxy Service
- 17.15 Editing mDNS Proxy Service
- 17.16 Viewing Portal Details
- 17.17 Editing a Guest Portal Service
- 17.19 Editing or Deleting a Property Management System Service
- 17.20 Editing or Deleting the RADIUS Server Profile
- 17.21 Viewing Resident Portals
- 17.22 Viewing Resident Portal Web Page
- 17.23 Editing or Deleting a Resident Portal
- 17.25 Editing or Deleting the Rogue AP Detection Policy
- 17.26 SNMP Agent Profile
- 17.27 Editing or Deleting the SNMP Agent Profile
- 17.28 Syslog Server Profile Details
- 17.29 Editing or Deleting the Syslog Server Policy
- 17.30 Viewing an Existing Tunnel Profile
- 17.31 Editing or Deleting a Tunnel Profile
- 17.32 Editing or Deleting a User Role
- 17.33 VLAN Pool Details
- 17.34 Editing or Deleting the VLAN Pool Policy
- 17.35 Editing or Deleting a Webhook
- 17.36 Editing or Deleting a Wi-Fi Calling Service
- 17.37 Wi-Fi Operator Overview
- 18 Business Insights
- 18.1 Data Studio
- 18.1.1 Data Studio
- 18.1.2 Dataset Filters
- 18.1 Data Studio
- 19 Reports
- 19.1 Reports Overview Dashboard
- 19.2 Access Points Report
- 19.3 Airtime Utilization Report
- 19.4 Applications Report
- 19.5 Switches Report
- 19.6 Wired Report
- 19.7 Wireless Report
- 19.8 Wireless Clients Report
- 19.9 WLAN Report
- 19.10 RUCKUS Edge Applications Report
- 19.11 Energy Saving Report
- 19.12 Wireless: RSS and Traffic by Access Points
- 19.13 Wireless: RSS and Session by Access Points
- 19.14 Wireless: Airtime by Access Points
- 19.15 Wireless: Traffic by Applications and Access Points
- 20 Configuration Templates
- 12 Managing Wi-Fi Networks
- Managing Clients and Guests
- 21 Managing Clients and Identity
Management
- 21.1 Managing Clients
- 21.1.1 Viewing Client Details
- 21.1.2 Viewing and Managing Wireless
Clients
- 21.1.2.1 Filtering Associated Clients
- 21.1.3 Viewing Wi-Fi Clients Details
- 21.1.4 Viewing Events in a Wi-Fi Client
- 21.1.5 Viewing Wi-Fi Client Session
- 21.1.6 Viewing Client Insights
- 21.1.7 Troubleshooting Wireless Clients
- 21.1.8 Performing Client Connectivity Diagnostics
- 21.1.9 Disconnecting a Client
- 21.1.10 Viewing the Wireless Clients Insights
- 21.1.11 Viewing the Wired AP Clients List
- 21.1.12 Viewing Switch Client Lists
- 21.2 Wireless Client Management
- 21.2.1 Viewing Guest Passes
- 21.2.2 Adding a Guest Pass
- 21.2.3 Adding a Guest Pass Network from the Guest Pass Credentials Page
- 21.2.4 Importing Guest Accounts in Bulk
- 21.2.5 Viewing Guest User Details
- 21.2.6 Generating a New Guest User Password
- 21.2.7 Downloading Guest Information
- 21.2.8 Disabling a Guest User
- 21.2.9 Deleting a Guest User
- 21.3 Managing Identity Groups
- 21.3.1 Adding an Identity Group
- 21.3.2 Editing an Identity Group
- 21.3.4 Generating Certificates for Multiple Identities
- 21.3.5 Deleting an Identity Group
- 21.4 Viewing and Managing Identities
- 21.4.1 Adding an Identity
- 21.4.2 Viewing and Associating Devices for an Identity
- 21.4.3 Viewing Certificates for an Identity
- 21.4.4 Viewing and Managing DPSK Passphrases for an Identity
- 21.4.5 Managing MAC Addresses for an Identity
- 21.4.6 Importing Identities from a CSV File
- 21.4.7 Editing or Deleting an Identity
- 21.5 WLAN-Specific Guest Management
- 21.5.1 Managing Guest Users
- 21.1 Managing Clients
- 21 Managing Clients and Identity
Management
- 22 Monitoring Events
- 22.1 Events Monitoring Overview
- 22.2 Understanding Events
- 22.2.1 Event Severity Levels
- 22.2.2 Event Types
- 22.2.3 Event List
- 22.3 Viewing Events
- 23 Performing Administrative Tasks
- 23.1 Performing Administrative Tasks
- 23.2 Timeline
- 23.2.1 Viewing Activities
- 23.2.2 Viewing Events
- 23.2.2.1 Event Types
- 23.2.2.1.1 Event List
- 23.2.2.1 Event Types
- 23.2.3 Exporting Events or Scheduling Event Export
- 23.2.4 Viewing Administrative Logs
- 23.2.5 Viewing RADIUS Logs
- 23.3 Setting up Your Account
- 23.4 Enabling the RUCKUS Support Option
- 23.5 Enabling or Disabling RUCKUS One Early Access Features
- 23.6 Enabling Multi-Factor Authentication and Viewing Audit Events
- 23.7 Generating an Application Token
- 23.8 Configuring an SMS Provider for the Account
- 23.9 Configuring SAML SSO with Azure AD
- 23.10 Enabling SSO with a Third-Party Provider
- 23.11 Setting Up RUCKUS One Login Access for SSO Group
- 23.12 Logging In Using the SSO Option
- 23.16 RBAC and ABAC Support
- 23.16.1 Adding and Managing Custom Roles
- 23.16.1.1 Management Scope for Permissions
- 23.16.2 Adding and Managing a Custom Privilege Group
- 23.16.3 Adding and Managing an SSO Group
- 23.16.4 Adding and Managing an Administrator
- 23.16.1 Adding and Managing Custom Roles
- 23.17 Understanding Administrator Roles and Privileges
- 23.18 Inviting a RUCKUS Partner to Manage Your Account
- 23.19 Adding and Managing a DPSK Manager
- 23.20 Notification Channel Selection
- 23.21 Subscriptions
- 23.22 Pending Assets
- 23.22.1 Managing Pending AP Assets
- 23.22.2 Managing Pending Switch Assets
- 23.23 Version Management
- 23.25 ZoneDirector Migration
- 23.25.1 ZoneDirector Migration
- 23.25.1.1 Deleting ZoneDirector Migration History
- 23.25.2 Backing Up a ZoneDirector Configuration
- 23.25.3 Migrating APs From ZoneDirector to RUCKUS One
- 23.25.4 Migration of ZoneDirector AP Radio and Channel
Configuration to RUCKUS One
- 23.25.4.1 Viewing the Migrated ZoneDirector Radio and Channel Configuration
- 23.25.4.2 Channel Mode
- 23.25.4.3 Channel Optimization
- 23.25.1 ZoneDirector Migration
- 24 Subscription Life Cycle
- Completing The Setup
- New Chapter Map
- Troubleshooting Basic Issues