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RUCKUS Unleashed 200.18 User Guide 800-73767-001 Rev C

  • Preface Ruckus
    • 3 Contact Information, Resources, and Conventions
      • 3.1 Contacting RUCKUS Customer Services and Support
      • 3.2 Document Feedback
      • 3.3 RUCKUS Product Documentation Resources
      • 3.4 Online Training Resources
      • 3.5 Document Conventions
      • 3.6 Command Syntax Conventions
    • 4 About This Guide
      • 4.1 New in This Document
  • 5 Introducing RUCKUS Unleashed
    • 5.1 Overview
    • 5.2 Network Overview
    • 5.3 Feature Parity with ZoneDirector
    • 5.4 Limitations and Deviations from ZoneDirector
    • 5.5 RUCKUS Unleashed-Only Features
    • 5.6 Unleashed Access Point Feature Compatibility Matrix
    • 5.7 Supported Access Points
      • 5.7.1 H350
      • 5.7.2 H550
      • 5.7.3 R350
      • 5.7.4 R350e
      • 5.7.5 R370
      • 5.7.6 R550
      • 5.7.7 R650
      • 5.7.8 R750
      • 5.7.9 R670
      • 5.7.10 R770
      • 5.7.11 R850
      • 5.7.12 T350 Family
      • 5.7.13 T350SE
      • 5.7.14 T670 Omni AP
      • 5.7.15 T670sn
      • 5.7.16 T750
      • 5.7.17 T750SE
  • 6 Setting Up an Unleashed Wi-Fi Network
    • 6.1 Overview of the Setup Process
    • 6.2 Installing the Master AP
    • 6.3 Configuring the Network
      • 6.3.1 Setup Using the Mobile App
      • 6.3.2 Setup Using a Web Browser
        • 6.3.2.1 Advanced Install
        • 6.3.2.2 UMM Install
        • 6.3.2.3 Installation with Local Upgrade
      • 6.3.3 Setup Using the Command Line Interface
    • 6.4 Customizing Your Wireless LANs
    • 6.5 Deploying Additional Member Access Points
  • 7 Getting Started
    • 7.1 Overview
    • 7.2 Navigating the Dashboard
    • 7.3 Getting to Know the Dashboard
    • 7.4 Changing User Password
  • 8 Dedicated Master Configuration
    • 8.1 Dedicated Master Overview
    • 8.2 Converting an Unleashed Master AP to Dedicated Master
    • 8.3 Joining a Member AP to the Dedicated Master Network
      • 8.3.1 Joining a Member AP to Dedicated Master Using Option 43 (Recommended)
      • 8.3.2 Placing a Member AP in the Same Network as Dedicated Master
      • 8.3.3 Setting the Dedicated Master IP Address in the Member AP CLI
    • 8.4 Dedicated Master AP or Member AP Behind NAT
    • 8.5 Checking Dedicated Master Status in the Unleashed Web Interface
    • 8.6 Smart Redundancy Configuration
      • 8.6.1 Smart Redundancy Setup Overview
      • 8.6.2 Configuring Dedicated Master for Smart Redundancy
        • 8.6.2.1 Smart Redundancy Setup Through Auto Mode
        • 8.6.2.2 Smart Redundancy Setup Through Manual Mode
        • 8.6.2.3 Smart Redundancy Setup Through the Command Line Interface
      • 8.6.3 Checking the Standby Dedicated Master
      • 8.6.4 Disabling Smart Redundancy
        • 8.6.4.1 Disabling Smart Redundancy from the Primary Dedicated Master
        • 8.6.4.2 Disabling Smart Redundancy from the Standby Dedicated Master
  • 9 WLAN Configuration
    • 9.1 Wi-Fi Networks Configuration Overview
    • 9.2 WLAN Usage Types
    • 9.3 Creating a New Wi-Fi Network
    • 9.5 802.1X EAP WLANs
      • 9.5.1 802.1X WLAN Survivability
    • 9.6 Guest WLANs
      • 9.6.1 Deploying a Guest WLAN
      • 9.6.3 Configuring Email Server Settings
      • 9.6.4 Configuring SMS Server Settings
      • 9.6.5 Creating a Guest Pass Operator
      • 9.6.6 Configuring Guest Subnet Restrictions
      • 9.6.7 Using the BYOD Onboarding Portal
      • 9.6.8 Working with Guest Passes
        • 9.6.8.1 Generating a Guest Pass
        • 9.6.8.2 Guest Pass Self-Service
          • 9.6.8.2.1 Enabling Guest Pass Self-Service
            • 9.6.8.2.1.1 Requiring Sponsor Approval for Self-Service Guest Pass Authentication
        • 9.6.8.3 Controlling Guest Pass Generation Privileges
        • 9.6.8.4 Generating and Delivering a Single Guest Pass
        • 9.6.8.5 Generating and Printing Multiple Guest Passes at Once
        • 9.6.8.6 Creating a Guest Pass Profile
        • 9.6.8.7 Monitoring Generated Guest Passes
        • 9.6.8.8 Creating a Custom Guest Pass Printout
          • 9.6.8.8.1 Guest Pass Printout Tokens
        • 9.6.8.9 Customizing the Guest Pass Email Content
        • 9.6.8.10 Customizing the Guest Pass SMS Content
      • 9.6.9 Social Media WLANs
        • 9.6.9.1 Google/Google+
          • 9.6.9.1.1 OAuth Setup Procedure for Google+ Social Media Login
        • 9.6.9.2 LinkedIn
          • 9.6.9.2.1 OAuth Setup Procedure for LinkedIn Social Media Login
        • 9.6.9.3 Microsoft Live
          • 9.6.9.3.1 OAuth Setup Procedure for Microsoft Live Social Media Login
        • 9.6.9.4 Meta (Facebook)
          • 9.6.9.4.1 OAuth Setup Procedure for Meta (Facebook) Social Media Login
        • 9.6.9.5 Instagram (Facebook) Social Media Login for Guest WLANs
          • 9.6.9.5.1 Instagram (Facebook)
          • 9.6.9.5.2 OAuth Setup Procedure for Instagram (Facebook) Account Login
      • 9.6.10 Guest Access Walled Garden
    • 9.7 Hotspot WLANs
    • 9.8 Configuring Global WLAN Settings
    • 9.9 Editing an Existing WLAN
    • 9.10 Using a QR Code to Join a Wi-Fi Network
    • 9.11 Deleting a WLAN
    • 9.12 Disabling a WLAN Temporarily
  • 10 Advanced WLAN Configuration
    • 10.1 Advanced WLAN Configuration Overview
    • 10.2 Configuring Advanced Wi-Fi Options
    • 10.3 Zero-IT and DPSK Settings
      • 10.3.1 Enabling Zero-IT for a WLAN
      • 10.3.2 Enabling DPSK for a WLAN
        • 10.3.2.1 DPSK Functionality for Legacy and Non-Legacy Devices
        • 10.3.2.2 Using External DPSK with RADIUS Authentication
          • 10.3.2.2.1 External DPSK RADIUS Attribute Value Pairs
    • 10.4 WLAN Priority Settings
      • 10.4.1 BSS Priority
    • 10.5 Access Control Settings
      • 10.5.1 QoS Mirroring
      • 10.5.2 Application Policies
        • 10.5.2.1 Creating an Application Control Policy
    • 10.6 Radio Control Settings
      • 10.6.1 Creating Separate WLANs for 2.4, 5, and 6 GHz Radios
    • 10.7 Other Advanced WLAN Settings
      • 10.7.1 Configuring Client Isolation Allowlists
      • 10.7.2 Bypass Apple CNA
  • 11 Access Point Configuration
    • 11.1 AP Overview
    • 11.2 Monitoring an Individual AP
      • 11.2.1 Configuring an Individual AP
      • 11.2.2 Renaming an AP
      • 11.2.3 Restarting an AP
      • 11.2.4 Removing an AP
    • 11.3 Viewing AP Information
    • 11.4 AP Clients
    • 11.5 WLANs Deployed on an AP
    • 11.10 Working with AP Groups
      • 11.10.1 Modifying the System Default AP Group
      • 11.10.2 Creating a New AP Group
      • 11.10.3 Modifying Model-Specific Controls
      • 11.10.4 Configuring AP Ethernet Ports
        • 11.10.4.1 Designating Ethernet Port Type
          • 11.10.4.1.1 Trunk Ports
          • 11.10.4.1.2 Access Ports
          • 11.10.4.1.3 General Ports
        • 11.10.4.2 Using Port Based 802.1X
    • 11.11 Configuring Global AP Settings
      • 11.11.1 Radio (2.4G)
      • 11.11.2 Radio (5G)
      • 11.11.3 Radio (6G)
        • 11.11.3.1 Configuring the 6 GHz Radio
          • 11.11.3.1.1 Support for 6 GHz Radio
          • 11.11.3.1.2 Support for 320 MHz channelization
        • 11.11.3.2 Enabling Automated Frequency Coordination from Unleashed
      • 11.11.4 Modifying Model-Specific Controls
        • 11.11.4.1 Disabling Access Point LEDs
      • 11.11.5 Other
    • 11.12 Viewing the Mesh APs
    • 11.14 Access Point Power Supply Considerations
      • 11.14.1 AP Power Warnings
      • 11.14.2 Power Limitations by PoE Mode and AP Model
  • 12 ICX Switch Management
    • 12.1 ICX Switch Management Overview
    • 12.2 RUCKUS ICX Release Compatibility Matrix
    • 12.3 Preparing an ICX Switch for Unleashed Management
    • 12.4 Approving a New Switch to Join Unleashed
    • 12.5 Monitoring Connected ICX Switches
      • 12.5.1 Accessing the RUCKUS Switch Home Page
    • 12.6 Managing ICX Switch Ports Using the Unleashed Web Interface
      • 12.6.1 Managing Switch Ports
    • 12.7 Understanding the On-Demand CLI Configuration Profile
      • 12.7.1 Applying an On-Demand CLI Configuration Profile
    • 12.8 Audio-Visual Profile Support for an ICX Switch
      • 12.8.1 AV Profile Overview
      • 12.8.2 Creating an AV Profile on an ICX Switch
    • 12.9 Fanless Mode Support for an ICX Switch
      • 12.9.1 Enabling Fanless Mode on an ICX Switch
    • 12.10 Backing up and Restoring a Switch Configuration
    • 12.11 Backing up and Restoring a Switch List
    • 12.12 Upgrading ICX Switch Firmware
    • 12.13 Resetting Link Warning for ICX Switch Ports
  • 13 Working with Clients
    • 13.1 Client Management Overview
    • 13.2 Viewing the Clients List
    • 13.3 Renaming a Client
    • 13.4 Deleting a Client
    • 13.5 Permanently Blocking a Client Device
    • 13.6 Marking a Client as a Favorite
    • 13.7 Client Connection Troubleshooting
    • 13.8 Running a Speed Performance Test on a Wireless Client
      • 13.8.1 iPerf3 Integration in Unleashed
    • 13.9 Marking a Client as a Legacy Device
    • 13.10 Saving Client Connection Logs
  • 14 Configuring Security Settings
    • 14.1 Access Control
      • 14.1.1 Creating a Layer 2/MAC Address Access Control List
      • 14.1.2 Creating a Layer 3/Layer 4/IP Address Access Control List
      • 14.1.3 Configuring Device Access Policies
      • 14.1.4 Configuring Client Isolation Allowlists
      • 14.1.5 URL Filtering
        • 14.1.5.1 Creating a URL Filtering Profile
        • 14.1.5.2 Applying a URL Filtering Policy to a WLAN
        • 14.1.5.3 Working with URL Filtering Licenses
    • 14.2 Application Recognition and Control
      • 14.2.1 Application Overview
      • 14.2.2 Create an Application Policy
      • 14.2.3 Applying an Application Policy to a WLAN
      • 14.2.4 User-Defined Applications
        • 14.2.4.1 IP-Based User-Defined Applications
        • 14.2.4.2 Port-Based User-Defined Applications
    • 14.3 WIPS
      • 14.3.1 Denial of Service (DoS)
      • 14.3.2 Intrusion Detection and Prevention
        • 14.3.2.1 Rogue Access Points
          • 14.3.2.1.1 Managing Rogue Devices
          • 14.3.2.1.2 Rogue AP Detection
      • 14.3.3 Rogue DHCP Server Detection
  • 15 Configuring System & Services
    • 15.1 Overview
    • 15.2 System Settings
      • 15.2.1 System Info Settings
        • 15.2.1.1 Changing the System Name
        • 15.2.1.2 Generating an ID
      • 15.2.2 Setting the System Location and GPS Information
      • 15.2.3 Configuring the AFC Height
      • 15.2.4 Designating a Preferred Master AP
      • 15.2.5 Tunnel Configuration
      • 15.2.6 Configuring Global Access Point Policies
        • 15.2.7 Enabling Automatic Switch Approval
        • 15.2.8 Configuring the System Time
          • 15.2.8.1 Configuring a User-Defined Time Zone
        • 15.2.9 Mesh Networking
          • 15.2.9.1 Overview of Smart Mesh Networking
          • 15.2.9.2 Supported Mesh Topologies
          • 15.2.9.3 Configuring Mesh Settings
            • 15.2.9.3.1 Zero Touch Mesh
            • 15.2.9.3.2 Onboarding and Approving Mesh APs with Zero Touch Mesh
          • 15.2.9.4 Enabling ARP Broadcast Filter
          • 15.2.9.5 Configuring Mesh Topology Detection
        • 15.2.10 Setting the Country Code
          • 15.2.10.1 Channel Optimization
          • 15.2.10.2 Channel Mode
        • 15.2.11 Automatic Wireless Optimization
        • 15.2.12 Radar Avoidance Pre-Scanning
        • 15.2.13 Background Scanning
        • 15.2.14 Client Load Balancing
          • 15.2.14.1 ACLB and ABB
          • 15.2.14.2 Enabling Load Balancing Globally
          • 15.2.14.3 Enabling Band Balancing Globally
          • 15.2.14.4 Disabling Load and Band Balancing for a WLAN
          • 15.2.14.5 Sticky Client Steering
          • 15.2.14.6 Enabling Sticky Client Steering Globally
        • 15.2.15 IP Settings
          • 15.2.15.1 Configuring Device IP Address Settings
            • 15.2.15.1.1 Gateway Mode
              • 15.2.15.1.1.1 Configuring Gateway Mode
              • 15.2.15.1.1.2 Gateway Mode Limitations and Considerations
            • 15.2.15.1.2 Configuring the Built-in DHCP Server
        • 15.2.16 Configuring a Management Interface
        • 15.2.17 Configuring a Management Access Control
        • 15.2.18 Disabling WLAN Service on the Master AP
      • 15.3 Services Settings
        • 15.3.1 AAA Servers
          • 15.3.1.1 Adding and Managing AAA Servers
            • 15.3.1.1.1 Limitations on configuring AAA Servers
          • 15.3.1.2 Testing Authentication Settings
        • 15.3.2 Bonjour Gateway
          • 15.3.2.1 Creating a Bonjour Gateway Service
          • 15.3.2.2 Deploying a Bonjour Service to an AP
        • 15.3.3 Bonjour Fencing
          • 15.3.3.1 Creating Bonjour Fencing Policies
        • 15.3.4 Wireless Hotspot Services
          • 15.3.4.1 Adding and Managing a Hotspot Service
          • 15.3.4.2 Assigning a WLAN to Provide Hotspot Service
        • 15.3.5 DPSK Key Management
          • 15.3.5.1 Generating DPSKs in Batch
          • 15.3.5.2 Uploading a Dynamic PSK Profile
            • 15.3.5.2.1 DPSK Rules
        • 15.3.6 Guest Access Service
        • 15.3.7 Configuring Email Server Settings
        • 15.3.8 Configuring SMS Server Settings
        • 15.3.9 Enabling Log Delivery to Remote Syslog Server
        • 15.3.10 Wi-Fi Calling
          • 15.3.10.1 Creating a Wi-Fi Calling Profile
          • 15.3.10.2 Enabling Wi-Fi Calling for a WLAN
    • 16 Troubleshooting Using the Network Tools
      • 16.1 Testing Network Connectivity
      • 16.2 Viewing Alarms
      • 16.3 Configuring Alarm Event Notification Settings
      • 16.4 Viewing System Event Messages
      • 16.5 Diagnostics
        • 16.5.1 Configuring Debug Logs
        • 16.5.2 Saving System Logs to Your Computer
      • 16.6 Capturing Remote Packets
    • 17 Administration Settings
      • 17.1 Setting the System Language
      • 17.2 Admin Preferences
      • 17.3 Adding and Managing New Users to the Local Database
      • 17.4 Authenticating Clients Using an External Database
      • 17.7 Importing Users into the Local Database using CSV File
        • 17.7.1 Limitations and Considerations for CSV Import
      • 17.8 Configuring User Roles
      • 17.10 Backup and Restore
        • 17.10.1 Restore to Factory Settings
        • 17.10.2 Rediscovering the AP on the Network
      • 17.11 Upgrade
        • 17.11.1 Online Upgrade
        • 17.11.2 Local Upgrade
      • 17.12 Working with SSL Certificates
        • 17.12.1 Generating a Certificate Signing Request
        • 17.12.2 Creating a Certificate Request File
        • 17.12.3 Importing an SSL Certificate
        • 17.12.4 SSL Certificate Advanced Options
      • 17.13 Network Management
        • 17.13.1 SNMPv2
        • 17.13.2 SNMPv3
        • 17.13.3 Enabling SNMP Trap Notifications
        • 17.13.4 Enabling Management via Unleashed Multi-Site Manager
      • 17.14 Enabling Remote Management
      • 17.15 Technical Support
    • 18 Remote Portal Support

    Diagnostics

    The Diagnostics page provides options for troubleshooting and diagnostics, including debug logs, system logs, configuring the debug component for log files, and saving the current logs to your local computer or remote server.

    Configuring Diagnostics Options

    In this section:

    1. Configuring Debug Logs
    2. Saving System Logs to Your Computer
    Parent topic: Troubleshooting Using the Network Tools

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