Client Connection Troubleshooting

The Client Connectivity Trace is designed to help customers diagnose wireless and wired clients connection issues to determine why a client fails to connect to the wireless network.
Complete the following steps to perform a client connectivity trace.
Difference in UI path and UI label for Unleashed and RUCKUS Blue
  1. From the main menu, select Clients > Wireless Clients, then select the Diagnostics tab.
    Note: Select Tools > Diagnostics > Client Connection Logs to save the client connection logs.
    Note: Beginning with Unleashed 200.8, client connectivity traces can be performed on clients connected to the following WLAN types:
    • WPA2
    • Web Auth
    • Hotspot
    • Guest Access
  2. Select the problematic client from the list and click Troubleshooting.

    Client Connectivity Troubleshooting

    The Diagnostics tab is displayed.
  3. In Connectivity Trace, click Start to begin. The connectivity trace begins and the page refreshes to display detailed results.

    Starting Connectivity Trace

    Connectivity Trace in Progress

  4. Examine the results to isolate the problematic step in the process.

    If needed, you can download the client connectivity data to a file, which can later be imported for analysis. Click Export to download the data file and save it to your local computer. Click Import to import a previously exported file back into RUCKUS Unleashed.

Parent topic: Working with Clients