Client Connection Troubleshooting

The client connectivity trace feature is designed to help customers diagnose wireless client connection issues to determine why a client fails to connect to the wireless network.
To perform a client connectivity trace:
  1. Open the Clients section, and select the problematic client from the list.
    Note: Alternatively, go to Admin & Services > Administration > Diagnostics > Client Troubleshooting, and locate the Client Connection Logs section.
    Note: As of release 200.8, client connection traces can be performed on clients connected to the following WLAN types:
    • WPA2
    • Web Auth
    • Hotspot
    • Guest Access
  2. Click Troubleshooting.

    Click Troubleshooting to perform client connectivity trace

    The Troubleshooting screen appears.
  3. In Connectivity Trace, click the Start button to begin. The association trace begins. The page refreshes to display detailed results.

    Click Start to begin connectivity trace

    Connectivity trace in progress

  4. Examine the results to isolate the problematic step in the process.
  5. If needed, you can download the client connectivity data to a file, which can later be imported for analysis. Click Export to download the data file and save it to your local computer. Click Import to import a previously exported file back into Unleashed.
Parent topic: Working with Clients