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RUCKUS Unleashed 200.19 MR User Guide 800-73857-001 Rev B

  • Preface Ruckus
    • 3 Contact Information, Resources, and Conventions
      • 3.1 Contacting RUCKUS Customer Services and Support
      • 3.2 Document Feedback
      • 3.3 RUCKUS Product Documentation Resources
      • 3.4 Online Training Resources
      • 3.5 Document Conventions
      • 3.6 Command Syntax Conventions
    • 4 About This Guide
      • 4.1 New in This Document
  • 5 Introducing RUCKUS Unleashed
    • 5.1 Overview
    • 5.2 Network Overview
    • 5.3 Feature Parity with ZoneDirector
    • 5.4 Limitations and Deviations from ZoneDirector
    • 5.5 RUCKUS Unleashed-Only Features
    • 5.6 Unleashed Access Point Feature Compatibility Matrix
    • 5.7 Supported Access Points
      • 5.7.1 H350
      • 5.7.2 H550
      • 5.7.3 H670
      • 5.7.4 R350
      • 5.7.5 R350e
      • 5.7.6 R370
      • 5.7.7 R550
      • 5.7.8 R575
      • 5.7.9 R650
      • 5.7.10 R750
      • 5.7.11 R670
      • 5.7.12 R770
      • 5.7.13 R850
      • 5.7.14 T350 Family
      • 5.7.15 T350SE
      • 5.7.16 T670 Omni AP
      • 5.7.17 T670sn
      • 5.7.18 T750
      • 5.7.19 T750SE
  • 6 Setting Up a Wi-Fi Network
    • 6.1 Overview of the Setup Process
    • 6.2 Installing the Master AP
    • 6.3 Configuring the Network
      • 6.3.1 Setup Using the Mobile App
      • 6.3.2 Setup Using a Web Browser
        • 6.3.2.1 Advanced Install
        • 6.3.2.2 RMS/UMM Install
        • 6.3.2.3 Installation with Local Upgrade
      • 6.3.3 Setup Using the Command Line Interface
    • 6.4 Customizing Your Wireless LANs
    • 6.5 Deploying Additional Member Access Points
  • 7 Getting Started
    • 7.1 Overview
    • 7.2 Navigating the Unleashed Web Interface
    • 7.3 Getting to Know the Dashboard
    • 7.4 Changing User Password
  • 8 Dedicated Master Configuration
    • 8.1 Dedicated Master Overview
    • 8.2 Converting an Unleashed Master AP to Dedicated Master
    • 8.3 Joining a Member AP to the Dedicated Master Network
      • 8.3.1 Joining a Member AP to Dedicated Master Using Option 43 (Recommended)
      • 8.3.2 Placing a Member AP in the Same Network as Dedicated Master
      • 8.3.3 Setting the Dedicated Master IP Address in the Member AP CLI
    • 8.4 Dedicated Master AP or Member AP Behind NAT
    • 8.5 Checking Dedicated Master Status in the Unleashed Web Interface
    • 8.6 Smart Redundancy Configuration
      • 8.6.1 Smart Redundancy Setup Overview
      • 8.6.2 Configuring Dedicated Master for Smart Redundancy
        • 8.6.2.1 Smart Redundancy Setup Through Auto Mode
        • 8.6.2.2 Smart Redundancy Setup Through Manual Mode
        • 8.6.2.3 Smart Redundancy Setup Through the Command Line Interface
      • 8.6.3 Checking the Standby Dedicated Master
      • 8.6.4 Disabling Smart Redundancy
        • 8.6.4.1 Disabling Smart Redundancy from the Primary Dedicated Master
        • 8.6.4.2 Disabling Smart Redundancy from the Standby Dedicated Master
  • 9 WLAN Configuration
    • 9.1 Wi-Fi Networks Configuration Overview
    • 9.2 WLAN Usage Types
    • 9.3 Creating a New Wi-Fi Network
    • 9.5 802.1X EAP WLANs
      • 9.5.1 802.1X WLAN Survivability
    • 9.6 Guest WLANs
      • 9.6.1 Deploying a Guest WLAN
      • 9.6.3 Configuring Email Server Settings
      • 9.6.4 Configuring SMS Server Settings
      • 9.6.5 Creating a Guest Pass Manager
      • 9.6.6 Configuring Guest Pass Manager Authentication
      • 9.6.7 Configuring Guest Subnet Restrictions
      • 9.6.8 Using the BYOD Onboarding Portal
      • 9.6.9 Working with Guest Passes
        • 9.6.9.1 Generating a Guest Pass
        • 9.6.9.2 Guest Pass Self-Service
          • 9.6.9.2.1 Enabling Guest Pass Self-Service
            • 9.6.9.2.1.1 Requiring Sponsor Approval for Self-Service Guest Pass Authentication
        • 9.6.9.3 Controlling Guest Pass Generation Privileges
        • 9.6.9.4 Generating and Delivering a Single Guest Pass
        • 9.6.9.5 Generating and Printing Multiple Guest Passes at Once
        • 9.6.9.6 Creating a Guest Pass Profile
        • 9.6.9.7 Monitoring Generated Guest Passes
        • 9.6.9.8 Creating a Custom Guest Pass Printout
          • 9.6.9.8.1 Guest Pass Printout Tokens
        • 9.6.9.9 Customizing the Guest Pass Email Content
        • 9.6.9.10 Customizing the Guest Pass SMS Content
      • 9.6.10 Social Media WLANs
        • 9.6.10.1 Google/Google+
          • 9.6.10.1.1 OAuth Setup Procedure for Google+ Social Media Login
        • 9.6.10.2 LinkedIn
          • 9.6.10.2.1 OAuth Setup Procedure for LinkedIn Social Media Login
        • 9.6.10.3 Microsoft Live
          • 9.6.10.3.1 OAuth Setup Procedure for Microsoft Live Social Media Login
        • 9.6.10.4 Meta (Facebook)
          • 9.6.10.4.1 OAuth Setup Procedure for Meta (Facebook) Social Media Login
        • 9.6.10.5 Instagram (Facebook) Social Media Login for Guest WLANs
          • 9.6.10.5.1 Instagram (Facebook)
          • 9.6.10.5.2 OAuth Setup Procedure for Instagram (Facebook) Account Login
      • 9.6.11 Guest Access Walled Garden
    • 9.7 Hotspot WLANs
    • 9.8 Configuring Global WLAN Settings
    • 9.9 Editing an Existing WLAN
    • 9.10 Using a QR Code to Join a Wi-Fi Network
    • 9.11 Deleting a WLAN
    • 9.12 Disabling a WLAN Temporarily
  • 10 Advanced WLAN Configuration
    • 10.1 Advanced WLAN Configuration Overview
    • 10.2 Configuring Advanced Wi-Fi Options
    • 10.3 Zero-IT and DPSK Settings
      • 10.3.1 Enabling Zero-IT for a WLAN
      • 10.3.2 Enabling DPSK for a WLAN
        • 10.3.2.1 DPSK Functionality for Legacy and Non-Legacy Devices
        • 10.3.2.2 Using External DPSK with RADIUS Authentication
          • 10.3.2.2.1 External DPSK RADIUS Attribute Value Pairs
    • 10.4 WLAN Priority Settings
      • 10.4.1 BSS Priority
    • 10.5 Access Control Settings
      • 10.5.1 QoS Mirroring
      • 10.5.2 Application Policies
        • 10.5.2.1 Creating an Application Control Policy
    • 10.6 Radio Control Settings
      • 10.6.1 Creating Separate WLANs for 2.4, 5, and 6 GHz Radios
    • 10.7 Other Advanced WLAN Settings
      • 10.7.1 Configuring Client Isolation Allowlists
      • 10.7.2 Bypass Apple CNA
  • 11 Access Point Configuration
    • 11.1 AP Overview
    • 11.2 Monitoring an Individual AP
      • 11.2.1 Configuring an Individual AP
      • 11.2.2 Renaming an AP
      • 11.2.3 Restarting an AP
      • 11.2.4 Removing an AP
    • 11.3 Viewing AP Information
    • 11.4 AP Clients
    • 11.5 WLANs Deployed on an AP
    • 11.10 Working with AP Groups
      • 11.10.1 Modifying the System Default AP Group
      • 11.10.2 Creating a New AP Group
      • 11.10.3 Modifying Model-Specific Controls
      • 11.10.4 Configuring AP Ethernet Ports
        • 11.10.4.1 Designating Ethernet Port Type
          • 11.10.4.1.1 Trunk Ports
          • 11.10.4.1.2 Access Ports
          • 11.10.4.1.3 General Ports
        • 11.10.4.2 Using Port Based 802.1X
    • 11.11 Configuring Global AP Settings
      • 11.11.1 Radio (2.4G)
      • 11.11.2 Radio (5G)
      • 11.11.3 Radio (6G)
        • 11.11.3.1 Configuring the 6 GHz Radio
          • 11.11.3.1.1 Support for 6 GHz Radio
          • 11.11.3.1.2 Support for 320 MHz channelization
        • 11.11.3.2 Enabling Automated Frequency Coordination from Unleashed
      • 11.11.4 Modifying Model-Specific Controls
        • 11.11.4.1 Disabling Access Point LEDs
      • 11.11.5 PowerTrain
      • 11.11.6 Other
    • 11.12 Viewing the Mesh APs
    • 11.14 Access Point Power Supply Considerations
      • 11.14.1 AP Power Warnings
      • 11.14.2 Power Limitations by PoE Mode and AP Model
  • 12 ICX Switch Management
    • 12.1 ICX Switch Management Overview
    • 12.2 RUCKUS ICX Release Compatibility Matrix
    • 12.3 Preparing an ICX Switch for Unleashed Management
    • 12.4 Approving a New Switch to Join Unleashed
    • 12.5 Monitoring Connected ICX Switches
      • 12.5.1 Accessing the RUCKUS Switch Home Page
    • 12.6 Managing ICX Switch Ports Using the Unleashed Web Interface
      • 12.6.1 Managing Switch Ports
    • 12.7 Understanding the On-Demand CLI Configuration Profile
      • 12.7.1 Applying an On-Demand CLI Configuration Profile
    • 12.8 Audio-Visual Profile Support for an ICX Switch
      • 12.8.1 AV Profile Overview
      • 12.8.2 Creating an AV Profile on an ICX Switch
    • 12.9 Fanless Mode Support for an ICX Switch
      • 12.9.1 Enabling Fanless Mode on an ICX Switch
    • 12.10 Backing up and Restoring a Switch Configuration
    • 12.11 Backing up and Restoring a Switch List
    • 12.12 Exporting the Switches List to a CSV File
    • 12.13 Upgrading ICX Switch Firmware
    • 12.14 Resetting Link Warning for ICX Switch Ports
  • 13 Working with Clients
    • 13.1 Client Management Overview
    • 13.2 Viewing the Clients List
    • 13.3 Renaming a Client
    • 13.4 Deleting a Client
    • 13.5 Permanently Blocking a Client Device
    • 13.6 Marking a Client as a Favorite
    • 13.7 Client Connection Troubleshooting
    • 13.8 Running a Speed Performance Test on a Wireless Client
      • 13.8.1 iPerf3 Integration in Unleashed
    • 13.9 Marking a Client as a Legacy Device
    • 13.10 Saving Client Connection Logs
  • 14 Configuring Security Settings
    • 14.1 Access Control
      • 14.1.1 Creating a Layer 2/MAC Address Access Control List
      • 14.1.2 Creating a Layer 3/Layer 4/IP Address Access Control List
      • 14.1.3 Configuring Device Access Policies
      • 14.1.4 Configuring Client Isolation Allowlists
      • 14.1.5 URL Filtering
        • 14.1.5.1 Creating a URL Filtering Profile
        • 14.1.5.2 Applying a URL Filtering Policy to a WLAN
        • 14.1.5.3 Working with URL Filtering Licenses
    • 14.2 Application Recognition and Control
      • 14.2.1 Application Overview
      • 14.2.2 Create an Application Policy
      • 14.2.3 Applying an Application Policy to a WLAN
      • 14.2.4 User-Defined Applications
        • 14.2.4.1 IP-Based User-Defined Applications
        • 14.2.4.2 Port-Based User-Defined Applications
    • 14.3 WIPS
      • 14.3.1 Denial of Service (DoS)
      • 14.3.2 Intrusion Detection and Prevention
        • 14.3.2.1 Rogue Access Points
          • 14.3.2.1.1 Managing Rogue Devices
          • 14.3.2.1.2 Rogue AP Detection
      • 14.3.3 Rogue DHCP Server Detection
  • 15 Configuring System & Services
    • 15.1 Overview
    • 15.2 System Settings
      • 15.2.1 System Info Settings
        • 15.2.1.1 Changing the System Name
        • 15.2.1.2 Generating an ID
      • 15.2.2 Setting the System Location and GPS Information
      • 15.2.3 Configuring the AFC Height
      • 15.2.4 Designating a Preferred Master AP
      • 15.2.5 Tunnel Configuration
      • 15.2.6 Configuring Global Access Point Policies
        • 15.2.7 Enabling Automatic Switch Approval
        • 15.2.8 Configuring the System Time
          • 15.2.8.1 Configuring a User-Defined Time Zone
        • 15.2.9 Mesh Networking
          • 15.2.9.1 Overview of Smart Mesh Networking
          • 15.2.9.2 Supported Mesh Topologies
          • 15.2.9.3 Configuring Mesh Settings
            • 15.2.9.3.1 Zero Touch Mesh
            • 15.2.9.3.2 Onboarding and Approving Mesh APs with Zero Touch Mesh
          • 15.2.9.4 Enabling ARP Broadcast Filter
          • 15.2.9.5 Configuring Mesh Topology Detection
        • 15.2.10 Setting the Country Code
          • 15.2.10.1 Channel Optimization
          • 15.2.10.2 Channel Mode
        • 15.2.11 Automatic Wireless Optimization
        • 15.2.12 Radar Avoidance Pre-Scanning
        • 15.2.13 Background Scanning
        • 15.2.14 Client Load Balancing
          • 15.2.14.1 ACLB and ABB
          • 15.2.14.2 Enabling Load Balancing Globally
          • 15.2.14.3 Enabling Band Balancing Globally
          • 15.2.14.4 Disabling Load and Band Balancing for a WLAN
          • 15.2.14.5 Sticky Client Steering
          • 15.2.14.6 Enabling Sticky Client Steering Globally
        • 15.2.15 IP Settings
          • 15.2.15.1 Configuring Device IP Address Settings
            • 15.2.15.1.1 Gateway Mode
              • 15.2.15.1.1.1 Configuring Gateway Mode
              • 15.2.15.1.1.2 Gateway Mode Limitations and Considerations
            • 15.2.15.1.2 Configuring the Built-in DHCP Server
        • 15.2.16 Configuring a Management Interface
        • 15.2.17 Configuring a Management Access Control
        • 15.2.18 Disabling WLAN Service on the Master AP
      • 15.3 Services Settings
        • 15.3.1 AAA Servers
          • 15.3.1.1 Adding and Managing AAA Servers
            • 15.3.1.1.1 Limitations on configuring AAA Servers
          • 15.3.1.2 Testing Authentication Settings
        • 15.3.2 Bonjour Gateway
          • 15.3.2.1 Creating a Bonjour Gateway Service
          • 15.3.2.2 Deploying a Bonjour Service to an AP
        • 15.3.3 Bonjour Fencing
          • 15.3.3.1 Creating Bonjour Fencing Policies
        • 15.3.4 Wireless Hotspot Services
          • 15.3.4.1 Adding and Managing a Hotspot Service
          • 15.3.4.2 Assigning a WLAN to Provide Hotspot Service
        • 15.3.5 DPSK Key Management
          • 15.3.5.1 Generating DPSKs in Batch
          • 15.3.5.2 Uploading a Dynamic PSK Profile
            • 15.3.5.2.1 DPSK Rules
        • 15.3.6 Guest Access Service
        • 15.3.7 Configuring Email Server Settings
        • 15.3.8 Configuring SMS Server Settings
        • 15.3.9 Enabling Log Delivery to Remote Syslog Server
        • 15.3.10 Wi-Fi Calling
          • 15.3.10.1 Creating a Wi-Fi Calling Profile
          • 15.3.10.2 Enabling Wi-Fi Calling for a WLAN
    • 16 Troubleshooting Using the Network Tools
      • 16.1 Testing Network Connectivity
      • 16.2 Viewing Alarms
      • 16.3 Configuring Alarm Event Notification Settings
      • 16.4 Viewing System Event Messages
      • 16.5 Diagnostics
        • 16.5.1 Configuring Debug Logs
        • 16.5.2 Saving System Logs to Your Computer
      • 16.6 Capturing Remote Packets
    • 17 Administration Settings
      • 17.1 Setting the System Language
      • 17.2 Admin Preferences
      • 17.3 Adding and Managing New Users to the Local Database
      • 17.4 Authenticating Clients Using an External Database
      • 17.7 Importing Users into the Local Database using CSV File
        • 17.7.1 Limitations and Considerations for CSV Import
      • 17.8 Configuring User Roles
      • 17.10 Backup and Restore
        • 17.10.1 Restore to Factory Settings
        • 17.10.2 Rediscovering the AP on the Network
      • 17.11 Upgrade
        • 17.11.1 Online Upgrade
        • 17.11.2 Local Upgrade
      • 17.12 Working with SSL Certificates
        • 17.12.1 Generating a Certificate Signing Request
        • 17.12.2 Creating a Certificate Request File
        • 17.12.3 Importing an SSL Certificate
        • 17.12.4 SSL Certificate Advanced Options
      • 17.13 Network Management
        • 17.13.1 SNMPv2
        • 17.13.2 SNMPv3
        • 17.13.3 Enabling SNMP Trap Notifications
        • 17.13.4 Enabling Management via Unleashed Multi-Site Manager
      • 17.14 Enabling Remote Management
      • 17.15 Technical Support
    • 18 Remote Portal Support

    Getting Started

    In this section:

    1. Overview
    2. Navigating the Unleashed Web Interface
    3. Getting to Know the Dashboard
      The Dashboard provides a snapshot of the RUCKUS Unleashed-managed networks and devices along with associated alarms and events.
    4. Changing User Password
      Users can change their account passwords without the aid of the administrator. Syslog maintains a record of the users who have changed their passwords, which reduces the workload of the administrator.

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