NPS-Specific Troubleshooting
For configuration details, see the Cloudpath Integration with Microsoft NPS Configuration Guide on the Cloudpath Admin UI Support tab.
If you are receiving a message that the EAP message is not available on the server, check the following configuration issues.
Register the NPS With the Domain
If the NPS is not registered to the domain, you might receive an error message that the EAP method is not available on the server.
To see if the NPS is registered with the domain, right-click the NPS server. If the server is registered, the Register with domain option is not available.
If there is a problem with your working registration, try deleting and re-adding the registration using the NPS Administrator prompt and the commands in this example:
net stop ias netsh ras delete registeredserver domain=x server=y net start ias net stop ias netsh ras add registeredserver domain=samplecorp.local server=SAMPLE-NPS-Server net start ias
RADIUS Server Certificate Missing Private Key
If the RADIUS server certificate is missing the private key, you might receive an error message that the EAP Method is not available on the server, you might be missing the private key for the RADIUS server certificate.
Be sure that the RADIUS server certificate in the Local Computer Personal Certificate
Store shows the ’certificate with key’ icon
next to it. This indicates that the certificate is signed with the private key. If
it does not show the icon, you do not have the private key for the RADIUS certificate.
Try downloading the RADIUS certificate and private key in P12 format.
Use the following command examples from the NPS Administrator prompt:
certutil -dspublish -f root.cer NTAuthCA certutil -dspublish -f root.cer NTAuthCA certutil -enterprise -addstore NTAuth root.cer