Supportsave

Supportsave collects logs that can be useful when troubleshooting an issue.

Supportsave collects logs from different ICX modules. The collected logs are shared with technical support personnel for investigating issues experienced on an ICX device. RUCKUS recommends running supportsave before upgrading the firmware on a switch, so that you have the necessary information should an issue arise.

Note: Supportsave data collection can take several minutes.

When you start the supportsave process on the web interface of a remote device, a supportsavecommand is sent to the ICX device, resulting in supportsave logs being collected and placed into two files with .tgz extensions. One of the .tgz files contains the core and log files. The other .tgz file contains show command output. The files are copied over an HTTPS channel to the download location.

If you are running supportsave from the web interface for the first time, a dialog box displays requesting permission to download multiple files. You must click Allow to confirm the multiple file download.

Note: You cannot click the Start button in the SUPPORT SAVE pane again until the previous request or cancellation is completed.
Note: You cannot access other web interface pages until an active supportsave request is completed.

Complete the following steps to use supportsave to collect logs.

  1. From the main menu, select Management > Infra.

    Infra Management Page

  2. In the SUPPORT SAVE pane, click Start.
    Note: To cancel a supportsave operation in progress, click Cancel. While the cancel operation is in progress, you cannot click Start or Cancel. The options become available again when the cancel operation is complete.

    Supportsave in Progress

    If you are running supportsave from the web interface for the first time, you must click Allow in the dialog box requesting permission to download multiple files to start the multiple file download.

    Multiple File Confirmation

    The system begins to collect logs. This operation can take several minutes. Once the operation is complete, the logs are downloaded to a specified location for the remote device and are accessible at the bottom of the GUI screen until you navigate away from the Infra page.

    Supportsave Completed

Parent topic: Management