Setting Up a Customer Portal

MSPs with valid licenses can customize their customers' portal for branding and support. Before adding a customer, you must set up the customer's portal.
Complete the following steps to set up a portal for a customer.
  1. From the navigation bar, click Portal Settings.
    For MSPs that operate in North America, Europe, and other regions, the customer portal must be set for each region.
    The Portal Settings page is displayed.

    Setting Up Customer Portal

  2. On the Branding page, enter a desired domain name in the Custom Domain field.
    Note: The domain name will be followed by .msp.ruckus.cloud. RFC-1035 describes the permitted syntax for the domain.
  3. Under Logo, select either RUCKUS Wireless logo or My Logo to customize your branding.
    1. Click Import Logo to upload a logo with the recommended size of 125x41 pixels, transparent image to highlight the MSPs brand. You can add up to 5 logos for Portal Header, Customer Login, Customer Support Emails, and Alarm Notification Emails.
    2. After previewing the logos, click Next.
  4. In the 3rd Party Portal Providers page, select a preferred portal provider from the Select Portal Provider, and click Next.
    The Support Links page is displayed.

    Setting Support Links

  5. In the Support Links page, enter the URLs, specify their behaviors, and click Next.
    If you are an MSP providing support to your customers without involving RUCKUS, you can customize support URLs for contact, open cases, and existing cases.
    • For 'Contact Support' link behavior, enter a URL in the Redirect to a custom URL field or click Remove from help menu.
    • For 'Open a case' link behavior, enter a URL in the Redirect to a custom URL field or click Remove from help menu.
    • For 'My Open cases', enter a URL in the Redirect to a custom URL field or click Remove from help menu.
  6. In the Contact Info page, enter the contact number, email address, and website footer:
    • Phone: Enter your contact phone number.
    • Email: Enter a valid email address.
    • Website: Enter your company's website URL.
  7. Click Create.
Parent topic: Portal Settings