Managing End Customer Service Tiers in MSP HSP Edition and MSP MDU Edition
You can add or edit an end customer to
assign or update a service tier. The service tier determines which features are available
for that customer’s account. This section focuses only on service tier selection and
changes
for MSP HSP Edition and MSP MDU Edition.
Note: This task does not apply to the MSP
Standard Edition.
- On the navigation bar, select
.The MSP Customers page is displayed.
- To add a new customer, click
Add Customer.The Add Customer Account page is displayed.
- In the Customer Name field, enter the name of the end customer. The customer name must be unique.
- In the Service Tier field, select Core or Professional.
- Complete the remaining required information. Refer to Adding an End Customer for instructions pertaining to the remaining fields and screens.
- Click Save.
- To edit an existing customer, on
the MSP Customers page, select the checkbox next to the
customer name, and then click Edit.The Customer Account page is displayed.
- In the Service Tier field, you may update the service tier. The options are Core and Professional. Before updating, the field displays the customer’s current RUCKUS One service tier.
- When you change the
service tier, a pop-up message appears to confirm the change. Review the
message and click Save.
Note: Changing the service tier affects the features available for the customer. Downgrading from Professional to Core results in loss of certain functionalities and loss of some historical alerts and events data.
- Complete any other required updates. Refer to Editing an End Customer for information pertaining to the remaining fields.
- Click Save.
