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RUCKUS One MSP Guide 800-73869-001 Rev D

3 Contact Information, Resources, and Conventions
- 3.1 Contacting RUCKUS Customer Services and Support
- 3.2 Document Feedback
- 3.3 RUCKUS Product Documentation Resources
- 3.4 Online Training Resources
- 3.5 Document Conventions
- 3.6 Command Syntax Conventions
About This Guide
- 4 About This Guide
  - 4.1 New in This Release
  - 4.2 Supported Software and Hardware
- 5 RUCKUS One MSP Licensing Overview
- 6 Support
- 7 Agreements
- 8 Overview
- 9 Supported Verticals in RUCKUS One MSP
- 10 RUCKUS One MSP Portal
- 11 MSP User Operations
  - 11.1 MSP Customers
    - 11.1.1 Viewing MSP Customers
    - 11.1.2 Adding an End Customer
    - 11.1.3 Editing an End Customer
    - 11.1.4 Assigning MSP Administrators to Multiple End Customers
    - 11.1.5 Assigning Multiple Integrators to MSP Customers
    - 11.1.6 Assigning Multiple Installers to MSP Customers
    - 11.1.7 Resending a Customer Invitation Email
    - 11.1.8 Scheduling Firmware Update
    - 11.1.9 Deleting an MSP End Customer
    - 11.1.10 Deactivating an MSP End Customer
    - 11.1.11 Reactivating an MSP End Customer
  - 11.2 Viewing VAR Customers
  - 11.3 Managing Device Inventory
    - 11.3.1 Managing Pending AP Assets
  - 11.5 Subscriptions
    - 11.5.1 Viewing MSP Subscriptions
    - 11.5.2 Viewing and Assigning MSP Assigned Subscriptions
    - 11.5.3 Generating License Usage Report
    - 11.5.4 Activating Licenses for Managed Service Providers from the RUCKUS One Web Interface
    - 11.5.5 Licensing Compliance and Usage
      - 11.5.5.1 Managing License Compliance and Usage
  - 11.6 Tech Partners
    - 11.6.1 Logging In to RUCKUS One as an Integrator or Installer
    - 11.6.2 Adding an Integrator or Installer Account
    - 11.6.3 Viewing Integrator and Installer Accounts
    - 11.6.4 Editing an Integrator or Installer Account
  - 11.7 Configuration Template
    - 11.7.1 Adding and Managing Configuration Templates
      - 11.7.1.1 Applying a Configuration Template to an End Customer
      - 11.7.1.2 Viewing and Syncing Config Template Drifts
      - 11.7.1.3 Enforcing a Configuration Template
      - 11.7.1.4 Adding and Managing Tags
    - 11.7.2 Applying a Configuration Template Bundle
  - 11.8 Portal Settings
    - 11.8.1 Setting Up a Customer Portal
    - 11.8.2 Editing an MSP Customer Portal
  - 11.9 Administration
    - 11.9.1 Understanding Administrator Roles and Privileges
    - 11.9.2 Generating an Application Token
    - 11.9.3 Configuring Privacy Settings
    - 11.9.4 Configuring Email Notifications
    - 11.9.5 RBAC and ABAC Support
      - 11.9.5.1 Adding and Managing Custom Roles
        
        11.9.5.1.1 Management Scope for Permissions
      - 11.9.5.2 Adding and Managing a Custom Privilege Group
      - 11.9.5.3 Adding and Managing an SSO Group
      - 11.9.5.4 Adding and Managing an Administrator
    - 11.9.6 Setting Up RUCKUS One Login Access for SSO Group
      - 11.9.6.1 Configuring SAML SSO with Azure AD
      - 11.9.6.2 Enabling SSO with a Third-Party Provider
      - 11.9.6.3 Logging In Using the SSO Option
  - 11.10 Logging Out of the RUCKUS One Portal
- 12 License Ownership of MSP HSP Properties
- 13 Understanding the Multi-Dwelling Units (MDU) Dashboard
  - 13.1 Viewing Network Health
  - 13.2 Viewing Resident Experience
- 14 Brand 360
  - 14.1 Brand 360 Overview

Portal Settings

In this section:

Setting Up a Customer Portal
MSPs with valid licenses can customize their customers' portal for branding and support. Before adding a customer, you must set up the customer's portal.
Editing an MSP Customer Portal
You can edit the MSP customer portal.

Parent topic: MSP User Operations

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