Deleting APs for an Inactive MSP Customer

You can delete APs that belong to an MSP customer whose Service Status is Inactive.
Complete the following steps to delete APs for an Inactive MSP customer:
  1. On the navigation bar, select My Customers > MSP Customers.
    The MSP Customers page is displayed.
  2. Select the checkbox next to a customer whose Service Status is Inactive and click Delete APs.
    The Delete APs sidebar is displayed.

    MSP Customers - Delete APs

  3. Select one or more APs by clicking the checkbox(es) next to the AP Name column.

    You can use the Search option to display only the table entries matching the specified AP Name, Model, IP Address, MAC Address, Tags, Serial Number, and External IP Address; enter a minimum of two characters.

    Additionally, you can filter the AP list using the Status, Venue, AP Group, and Group By drop-down menus: The Status options are Requires Attention, Transient Issue, In Setup Phase, Offline, and Operational. The Venue and AP Group options list the available venues and AP groups configured in your account.

    The Group By options are Status, Model, and AP Group. When you group the AP List by Status, Model, or AP Group, the AP List organizes the devices into summarized clusters, allowing you to quickly see how many APs belong to each group and view their associated incidents, connected clients, and network activity at a glance.

    Use the Clear Filters option to remove all applied filters.

    You can customize which table columns appear in the AP List table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to have the default subset of columns appear in the AP List table.

    When APs are selected, the Delete button is enabled.
  4. Click Delete.
    A confirmation pop-up is displayed indicating that you are deleting one or more offline APs. When these APs come back online, the system will factory-reset and automatically removed from RUCKUS One.
  5. Click Confirm to delete the selected APs.
    The APs are removed from the customer’s device list.
    To check - If the download icon is available, add the following instruction: - Click the icon on the upper-right hand corner to export and download the AP device inventory list in .CSV format. The CSV template includes the following fields: AP Name, Status, Model, IP Address, MAC Address, Venue, Switch, Mesh Role, Clients, AP Group, RF Channel, TX Power, UP Time, Serial Number, Version, PoE Port, Management VLAN, AFC Status, AFC Power State, AFC Max Power, Secure Boot, Tags, and External IP Address
Parent topic: MSP Customers