Supportsave

Supportsave collects logs that can be useful when troubleshooting an issue.

Supportsave collects logs from different ICX modules. The collected logs are shared with technical support personnel for investigating issues experienced on an ICX device. RUCKUS recommends running supportsave before upgrading the firmware on a switch, so that you have the necessary information should an issue arise.

Note: Supportsave data collection can take several minutes.

When you select the Start button in the Support Save pane on the web interface of a remote device, supportsave sends a request to the ICX device, which begins to collect the supportsave logs and places them into two files with .tgz extensions. One of the .tgz files contains the core and log files. The other .tgz file contains show command output. The files are copied over an HTTPS channel to the download location.

If you are running supportsave from the web interface for the first time, a dialog box displays requesting permission to download multiple files. You must select Allow to confirm the multiple file download.

Note: You cannot select the Start bottom in the SUPPORT SAVE pane again until the previous request is completed.
Note: You cannot access other web interface pages until an active supportsave request is completed.

Complete the following steps to use supportsave to collect logs.

  1. Select Management > Infra.

    Infra Management Page

  2. In the SUPPORT SAVE pane, select Start.
    Note: To cancel a supportsave operation in progress, select Cancel. While the cancel operation is in progress, you cannot select Start or Cancel. The options become available again when the cancel operation is complete.

    Supportsave in Progress

    If you are running supportsave from the web interface for the first time, you must select Allow in the dialog box requesting permission to download multiple files to start the multiple file download.

    Multiple File Confirmation

    The system begins to collect logs. This operation can take several minutes. Once the operation is complete, the logs are downloaded to a specified location for the remote device.

    Supportsave Completed

Parent topic: Management