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Cloudpath Enrollment System End-User Experience Guide For Supported Devices, 6.0 800-73674-001 Rev A

  • Preface
    • 3 Contact Information, Resources, and Conventions
      • 3.1 Contacting RUCKUS Customer Services and Support
      • 3.2 Document Feedback
      • 3.3 RUCKUS Product Documentation Resources
      • 3.4 Online Training Resources
      • 3.5 Document Conventions
      • 3.6 Command Syntax Conventions
    • 4 Overview
  • 5 End-User Experience for Windows Phones
    • 5.1 Supported Windows Phones Versions
    • 5.2 User Prompts
      • 5.2.1 Welcome Screen With AUP
      • 5.2.2 User Type
      • 5.2.3 Device Type
      • 5.2.4 Voucher Code
      • 5.2.5 BYOD Policy
      • 5.2.6 Windows Phone Configuration Instructions
      • 5.2.7 Download CA Certificates
      • 5.2.8 Start CA Certificate Installation
      • 5.2.9 Install CA Certificate
      • 5.2.10 CA Certificates installed
      • 5.2.11 Download Your Certificates
      • 5.2.12 Enter User Certificate Password
      • 5.2.13 Install User Certificates
      • 5.2.14 Certificates installed
      • 5.2.15 Wi-Fi Configuration
      • 5.2.16 Access Device Menu
      • 5.2.17 Access Device Settings
      • 5.2.18 Locate Wi-Fi Settings
      • 5.2.19 Configure Wi-Fi Settings
      • 5.2.20 Connected to Secure Network
    • 5.3 Common Windows Phone Issues
  • 6 End-User Experience for Windows Devices
    • 6.1 Supported Windows versions
    • 6.2 User Experience
      • 6.2.1 Enrollment User Prompts
        • 6.2.1.1 Welcome Screen With AUP
        • 6.2.1.2 User Type
        • 6.2.1.3 User Credentials
        • 6.2.1.4 Device Type
        • 6.2.1.5 Voucher Code
        • 6.2.1.6 BYOD Policy
      • 6.2.2 Configuration Wizard
      • 6.2.3 Wizard Application User Experience
      • 6.2.4 Other Methods for Launching Application
  • 7 End-User Experience for iOS Devices
    • 7.1 Supported iOS Versions
    • 7.2 User Prompts
      • 7.2.1 Welcome Screen With AUP
      • 7.2.2 User Type
      • 7.2.3 User Credentials
      • 7.2.4 Device Type
      • 7.2.5 Install Profile
      • 7.2.6 Connect to Secure Network
  • 8 End-User Experience for MAC Devices
    • 8.1 Supported MAC OS Versions
    • 8.2 User Experience
      • 8.2.1 Enrollment User Prompts
        • 8.2.1.1 Welcome Screen With AUP
        • 8.2.1.2 User Type
        • 8.2.1.3 User Credentials
        • 8.2.1.4 Device Type
        • 8.2.1.5 Voucher Code
        • 8.2.1.6 BYOD Policy
      • 8.2.2 Configuration Wizard
        • 8.2.2.1 Download and Run Application
      • 8.2.3 Wizard Application User Experience
        • 8.2.3.1 Administrator Credentials
        • 8.2.3.2 Attempting to Connect to Secure Network
        • 8.2.3.3 Validating Connectivity
        • 8.2.3.4 Connected to Secure Network
        • 8.2.3.5 Verify Network Connection
      • 8.2.4 Install Network Profile to Configure Wi-Fi
        • 8.2.4.1 Download Page Using Profile
        • 8.2.4.2 Install Profile
        • 8.2.4.3 Install Profile Confirmation
        • 8.2.4.4 Profile installed
        • 8.2.4.5 Join Wireless Network
  • 9 End-User Experience for Linux Devices
    • 9.1 Supported Linux Versions
    • 9.2 Cloudpath User Experience
      • 9.2.1 Enrollment User Prompts
        • 9.2.1.1 Welcome Screen With AUP
        • 9.2.1.2 User Type
        • 9.2.1.3 User Credentials
        • 9.2.1.4 Device Type
        • 9.2.1.5 Voucher Code
        • 9.2.1.6 BYOD Policy
        • 9.2.1.7 Linux Download Page
        • 9.2.1.8 Open Downloaded Files
        • 9.2.1.9 Extract Downloaded Files
        • 9.2.1.10 Open Application File
    • 9.3 Wizard Application User Experience
      • 9.3.1 Configuring the Device
      • 9.3.2 Connected to Secure Network
      • 9.3.3 View Network Connection
  • 10 End-User Experience for Blackberry Devices
    • 10.1 Supported BlackBerry Versions
    • 10.2 Cloudpath User Experience
      • 10.2.1 Enrollment Steps
        • 10.2.1.1 Welcome Screen With AUP
        • 10.2.1.2 User Type
        • 10.2.1.3 User Credentials
        • 10.2.1.4 Device Type
        • 10.2.1.5 BYOD Policy
      • 10.2.2 BlackBerry Configuration Instructions
      • 10.2.3 Download Certificates
      • 10.2.4 Import Certificates
      • 10.2.5 Configure Wi-Fi Settings
  • 11 End-User Experience for Chromebook Devices
    • 11.1 Overview
    • 11.2 Supported Chrome OS Devices
    • 11.3 Cloudpath User Experience
      • 11.3.1 Enrollment Workflow
        • 11.3.1.1 User Type
        • 11.3.1.2 User Credentials
        • 11.3.1.3 Device Type
      • 11.3.2 Managed or Unmanaged Chromebooks
        • 11.3.2.1 Unmanaged Chromebook User Experience
        • 11.3.2.2 Managed Chromebooks With Extension User Experience
        • 11.3.2.3 Troubleshooting Possible Chromebook Extension Issue
  • 12 End-User Experience for Android Devices
    • 12.1 Supported Android Versions
    • 12.2 Cloudpath User Experience
      • 12.2.1 Welcome Screen With AUP
      • 12.2.2 User Type
      • 12.2.3 User Credentials
      • 12.2.4 Device Type
      • 12.2.5 BYOD Policy
      • 12.2.6 Android-Specific Configuration Instructions
      • 12.2.7 Download and Install Application
        • 12.2.7.1 Install from Google Play
          • 12.2.7.1.1 Accept Access Request
          • 12.2.7.1.2 Next Step After Application is Installed on Device
        • 12.2.7.2 Install from Amazon Market
        • 12.2.7.3 Local Download
          • 12.2.7.3.1 Accept Access Request
      • 12.2.8 Cloudpath Wizard User Experience
        • 12.2.8.1 Introduction
        • 12.2.8.2 User Experience Example for Android Version 6.0 and Later
          • 12.2.8.2.1 Network Monitored Message
          • 12.2.8.2.2 Attempting to Connect to the Network
          • 12.2.8.2.3 Connected
    • 12.3 Troubleshooting
      • 12.3.1 Common Android Issues
      • 12.3.2 Retrieve Log Files
      • 12.3.3 Passwords and Lock Screen PINs
      • 12.3.4 Blank Certificate Field
      • 12.3.5 Certificate Passwords
      • 12.3.6 Android .netconfig File
      • 12.3.7 Memory Card
      • 12.3.8 Uninstalling the Application
        • 12.3.8.1 Remove Device Administrator
        • 12.3.8.2 Remove Certificates
        • 12.3.8.3 Remove SSID
        • 12.3.8.4 Remove Log Files

Install Network Profile to Configure Wi-Fi

Alternatively, the network administrator can set the Mac OS X user experience to download and configure the wireless settings on the device using a network profile.

should this be re-worded? Is the end user going to be presented with the three optionswe now show in the previous screen?

In this section:

  1. Download Page Using Profile
  2. Install Profile
  3. Install Profile Confirmation
  4. Profile installed
  5. Join Wireless Network
Parent topic: User Experience

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