Cloudpath Enrollment System End-User Experience Guide For Supported Devices, 6.0

• Preface
  • 3 Contact Information, Resources, and Conventions
    • 3.1 Contacting RUCKUS Customer Services and Support
    • 3.2 Document Feedback
    • 3.3 RUCKUS Product Documentation Resources
    • 3.4 Online Training Resources
    • 3.5 Document Conventions
    • 3.6 Command Syntax Conventions
  • 4 Overview
• 5 End-User Experience for Windows Phones
  • 5.1 Supported Windows Phones Versions
  • 5.2 User Prompts
    • 5.2.1 Welcome Screen With AUP
    • 5.2.2 User Type
    • 5.2.3 Device Type
    • 5.2.4 Voucher Code
    • 5.2.5 BYOD Policy
    • 5.2.6 Windows Phone Configuration Instructions
    • 5.2.7 Download CA Certificates
    • 5.2.8 Start CA Certificate Installation
    • 5.2.9 Install CA Certificate
    • 5.2.10 CA Certificates installed
    • 5.2.11 Download Your Certificates
    • 5.2.12 Enter User Certificate Password
    • 5.2.13 Install User Certificates
    • 5.2.14 Certificates installed
    • 5.2.15 Wi-Fi Configuration
    • 5.2.16 Access Device Menu
    • 5.2.17 Access Device Settings
    • 5.2.18 Locate Wi-Fi Settings
    • 5.2.19 Configure Wi-Fi Settings
    • 5.2.20 Connected to Secure Network
  • 5.3 Common Windows Phone Issues
• 6 End-User Experience for Windows Devices
  • 6.1 Supported Windows versions
  • 6.2 User Experience
    • 6.2.1 Enrollment User Prompts
      • 6.2.1.1 Welcome Screen With AUP
      • 6.2.1.2 User Type
      • 6.2.1.3 User Credentials
      • 6.2.1.4 Device Type
      • 6.2.1.5 Voucher Code
      • 6.2.1.6 BYOD Policy
    • 6.2.2 Configuration Wizard
    • 6.2.3 Wizard Application User Experience
    • 6.2.4 Other Methods for Launching Application
• 7 End-User Experience for iOS Devices
  • 7.1 Supported iOS Versions
  • 7.2 User Prompts
    • 7.2.1 Welcome Screen With AUP
    • 7.2.2 User Type
    • 7.2.3 User Credentials
    • 7.2.4 Device Type
    • 7.2.5 Install Profile
    • 7.2.6 Connect to Secure Network
• 8 End-User Experience for MAC Devices
  • 8.1 Supported MAC OS Versions
  • 8.2 User Experience
    • 8.2.1 Enrollment User Prompts
      • 8.2.1.1 Welcome Screen With AUP
      • 8.2.1.2 User Type
      • 8.2.1.3 User Credentials
      • 8.2.1.4 Device Type
      • 8.2.1.5 Voucher Code
      • 8.2.1.6 BYOD Policy
    • 8.2.2 Configuration Wizard
      • 8.2.2.1 Download and Run Application
    • 8.2.3 Wizard Application User Experience
      • 8.2.3.1 Administrator Credentials
      • 8.2.3.2 Attempting to Connect to Secure Network
      • 8.2.3.3 Validating Connectivity
      • 8.2.3.4 Connected to Secure Network
      • 8.2.3.5 Verify Network Connection
    • 8.2.4 Install Network Profile to Configure Wi-Fi
      • 8.2.4.1 Download Page Using Profile
      • 8.2.4.2 Install Profile
      • 8.2.4.3 Install Profile Confirmation
      • 8.2.4.4 Profile installed
      • 8.2.4.5 Join Wireless Network
• 9 End-User Experience for Linux Devices
  • 9.1 Supported Linux Versions
  • 9.2 Cloudpath User Experience
    • 9.2.1 Enrollment User Prompts
      • 9.2.1.1 Welcome Screen With AUP
      • 9.2.1.2 User Type
      • 9.2.1.3 User Credentials
      • 9.2.1.4 Device Type
      • 9.2.1.5 Voucher Code
      • 9.2.1.6 BYOD Policy
      • 9.2.1.7 Linux Download Page
      • 9.2.1.8 Open Downloaded Files
      • 9.2.1.9 Extract Downloaded Files
      • 9.2.1.10 Open Application File
  • 9.3 Wizard Application User Experience
    • 9.3.1 Configuring the Device
    • 9.3.2 Connected to Secure Network
    • 9.3.3 View Network Connection
• 10 End-User Experience for Blackberry Devices
  • 10.1 Supported BlackBerry Versions
  • 10.2 Cloudpath User Experience
    • 10.2.1 Enrollment Steps
      • 10.2.1.1 Welcome Screen With AUP
      • 10.2.1.2 User Type
      • 10.2.1.3 User Credentials
      • 10.2.1.4 Device Type
      • 10.2.1.5 BYOD Policy
    • 10.2.2 BlackBerry Configuration Instructions
    • 10.2.3 Download Certificates
    • 10.2.4 Import Certificates
    • 10.2.5 Configure Wi-Fi Settings
• 11 End-User Experience for Chromebook Devices
  • 11.1 Overview
  • 11.2 Supported Chrome OS Devices
  • 11.3 Cloudpath User Experience
    • 11.3.1 Enrollment Workflow
      • 11.3.1.1 User Type
      • 11.3.1.2 User Credentials
      • 11.3.1.3 Device Type
    • 11.3.2 Managed or Unmanaged Chromebooks
      • 11.3.2.1 Unmanaged Chromebook User Experience
      • 11.3.2.2 Managed Chromebooks With Extension User Experience
      • 11.3.2.3 Troubleshooting Possible Chromebook Extension Issue
• 12 End-User Experience for Android Devices
  • 12.1 Supported Android Versions
  • 12.2 Cloudpath User Experience
    • 12.2.1 Welcome Screen With AUP
    • 12.2.2 User Type
    • 12.2.3 User Credentials
    • 12.2.4 Device Type
    • 12.2.5 BYOD Policy
    • 12.2.6 Android-Specific Configuration Instructions
    • 12.2.7 Download and Install Application
      • 12.2.7.1 Install from Google Play
        • 12.2.7.1.1 Accept Access Request
        • 12.2.7.1.2 Next Step After Application is Installed on Device
      • 12.2.7.2 Install from Amazon Market
      • 12.2.7.3 Local Download
        • 12.2.7.3.1 Accept Access Request
    • 12.2.8 Cloudpath Wizard User Experience
      • 12.2.8.1 Introduction
      • 12.2.8.2 User Experience Example for Android Version 6.0 and Later
        • 12.2.8.2.1 Network Monitored Message
        • 12.2.8.2.2 Attempting to Connect to the Network
        • 12.2.8.2.3 Connected
  • 12.3 Troubleshooting
    • 12.3.1 Common Android Issues
    • 12.3.2 Retrieve Log Files
    • 12.3.3 Passwords and Lock Screen PINs
    • 12.3.4 Blank Certificate Field
    • 12.3.5 Certificate Passwords
    • 12.3.6 Android .netconfig File
    • 12.3.7 Memory Card
    • 12.3.8 Uninstalling the Application
      • 12.3.8.1 Remove Device Administrator
      • 12.3.8.2 Remove Certificates
      • 12.3.8.3 Remove SSID
      • 12.3.8.4 Remove Log Files