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RUCKUS Unleashed 200.17 User Guide 800-73713-001 Rev C

  • Preface Ruckus
    • 3 Contact Information, Resources, and Conventions
      • 3.1 Contacting RUCKUS Customer Services and Support
      • 3.2 Document Feedback
      • 3.3 RUCKUS Product Documentation Resources
      • 3.4 Online Training Resources
      • 3.5 Document Conventions
      • 3.6 Command Syntax Conventions
    • 4 About This Guide
      • 4.1 New in This Document
  • 5 Introducing RUCKUS Unleashed
    • 5.1 Overview
    • 5.2 Network Overview
    • 5.3 Feature Parity with ZoneDirector
    • 5.4 Limitations and Deviations from ZoneDirector
    • 5.5 RUCKUS Unleashed-Only Features
    • 5.6 Supported Access Points
      • 5.6.1 H350
      • 5.6.2 H550
      • 5.6.3 R350
      • 5.6.4 R350e
      • 5.6.5 R550
      • 5.6.6 R650
      • 5.6.7 R750
      • 5.6.8 R670
      • 5.6.9 R770
      • 5.6.10 R850
      • 5.6.11 T350 Family
      • 5.6.12 T350SE
      • 5.6.13 T750
      • 5.6.14 T750SE
  • 6 Setting Up an Unleashed Wi-Fi Network
    • 6.1 Overview of the Setup Process
    • 6.2 Step 1: Unpack and Install the Unleashed Master AP
    • 6.3 Step 2: Configure Your Unleashed Network
      • 6.3.1 Step 2a: Setup Using the Mobile App
      • 6.3.2 Step 2b: Setup Using a Web Browser
        • 6.3.2.1 Advanced Install
        • 6.3.2.2 UMM Install
        • 6.3.2.3 Installation with Local Upgrade
      • 6.3.3 Step 2c: Setup Using the Command Line Interface
    • 6.4 Step 3: Customize Your Wireless LANs
    • 6.5 Step 4: Deploy Additional Unleashed Member Access Points
  • 7 Using the Admin Interface
    • 7.1 Unleashed Administration Interface Overview
    • 7.2 Navigating the Dashboard
    • 7.3 Using the Dashboard Components
  • 8 Dedicated Master Configuration
    • 8.1 Dedicated Master Overview
    • 8.2 Converting an Unleashed Master AP to Dedicated Master
    • 8.3 Joining a Member AP to the Dedicated Master Network
      • 8.3.1 Joining a Member AP to Dedicated Master Using Option 43 (Recommended)
      • 8.3.2 Placing a Member AP in the Same Network as Dedicated Master
      • 8.3.3 Setting the Dedicated Master IP Address in the Member AP CLI
    • 8.4 Dedicated Master AP or Member AP Behind NAT
    • 8.5 Checking Dedicated Master Status in the Unleashed Web Interface
    • 8.6 Smart Redundancy Configuration
      • 8.6.1 Smart Redundancy Setup Overview
      • 8.6.2 Configuring Dedicated Master for Smart Redundancy
        • 8.6.2.1 Smart Redundancy Setup Through Auto Mode
        • 8.6.2.2 Smart Redundancy Setup Through Manual Mode
        • 8.6.2.3 Smart Redundancy Setup Through the Command Line Interface
      • 8.6.3 Checking the Standby Dedicated Master
      • 8.6.4 Disabling Smart Redundancy
        • 8.6.4.1 Disabling Smart Redundancy from the Primary Dedicated Master
        • 8.6.4.2 Disabling Smart Redundancy from the Standby Dedicated Master
  • 9 WLAN Configuration
    • 9.1 WLAN Configuration Overview
    • 9.2 WLAN Usage Types
    • 9.3 Creating a New WLAN
    • 9.5 802.1X EAP WLANs
      • 9.5.1 802.1X WLAN Survivability
    • 9.6 Guest WLANs
      • 9.6.1 Deploying a Guest WLAN
      • 9.6.3 Configuring Email Server Settings
      • 9.6.4 Configuring SMS Server Settings
      • 9.6.5 Creating a Guest Pass Operator
      • 9.6.6 Configuring Guest Subnet Restrictions
      • 9.6.7 Using the BYOD Onboarding Portal
      • 9.6.8 Working with Guest Passes
        • 9.6.8.1 Generating a Guest Pass
        • 9.6.8.2 Guest Pass Self-Service
          • 9.6.8.2.1 Enabling Guest Pass Self-Service
            • 9.6.8.2.1.1 Requiring Sponsor Approval for Self-Service Guest Pass Authentication
        • 9.6.8.3 Controlling Guest Pass Generation Privileges
        • 9.6.8.4 Generating and Delivering a Single Guest Pass
        • 9.6.8.5 Generating and Printing Multiple Guest Passes at Once
        • 9.6.8.6 Creating a Guest Pass Profile
        • 9.6.8.7 Monitoring Generated Guest Passes
        • 9.6.8.8 Creating a Custom Guest Pass Printout
          • 9.6.8.8.1 Guest Pass Printout Tokens
        • 9.6.8.9 Customizing the Guest Pass Email Content
        • 9.6.8.10 Customizing the Guest Pass SMS Content
      • 9.6.9 Social Media WLANs
        • 9.6.9.1 Facebook
          • 9.6.9.1.1 OAuth Setup Procedure for Facebook Social Media Login
        • 9.6.9.2 Google/Google+
          • 9.6.9.2.1 OAuth Setup Procedure for Google+ Social Media Login
        • 9.6.9.3 LinkedIn
          • 9.6.9.3.1 OAuth Setup Procedure for LinkedIn Social Media Login
        • 9.6.9.4 Microsoft Live
          • 9.6.9.4.1 OAuth Setup Procedure for Microsoft Live Social Media Login
      • 9.6.10 Guest Access Walled Garden
    • 9.7 Hotspot WLANs
    • 9.8 Configuring Global WLAN Settings
    • 9.9 Editing an Existing WLAN
    • 9.10 Using a QR Code to Join a Wi-Fi Network
    • 9.11 Deleting a WLAN
    • 9.12 Disabling a WLAN Temporarily
  • 10 Advanced WLAN Configuration
    • 10.1 Advanced WLAN Configuration Overview
    • 10.2 Configuring Advanced WLAN Options
    • 10.3 Zero-IT and DPSK Settings
      • 10.3.1 Enabling Zero-IT for a WLAN
      • 10.3.2 Enabling DPSK for a WLAN
        • 10.3.2.1 DPSK Functionality for Legacy and Non-Legacy Devices
        • 10.3.2.2 Using External DPSK with RADIUS Authentication
          • 10.3.2.2.1 External DPSK RADIUS Attribute Value Pairs
    • 10.4 WLAN Priority Settings
      • 10.4.1 BSS Priority
    • 10.5 Access Control Settings
      • 10.5.1 QoS Mirroring
    • 10.6 Application Policies
      • 10.6.1 Creating an Application Control Policy
    • 10.7 Radio Control Settings
      • 10.7.1 Creating Separate WLANs for 2.4, 5, and 6 GHz Radios
    • 10.8 Other Advanced WLAN Settings
      • 10.8.1 Configuring Client Isolation Allowlists
      • 10.8.2 Bypass Apple CNA
  • 11 Access Point Configuration
    • 11.1 Access Points Configuration Overview
    • 11.2 Show Mesh Topology
    • 11.4 Show Client Info
    • 11.6 Show Events and Alarms
    • 11.8 Configuring Global AP Settings
      • 11.8.1 Radio (2.4G)
      • 11.8.2 Radio (5G)
      • 11.8.3 Radio (6G)
        • 11.8.3.1 Configuring the 6 GHz Radio
          • 11.8.3.1.1 Support for 6 GHz Radio
          • 11.8.3.1.2 Support for 320 MHz channelization
      • 11.8.4 Other
        • 11.8.4.1 Modifying Model-Specific Controls
        • 11.8.4.2 Disabling Access Point LEDs
    • 11.9 Monitoring an Individual AP
      • 11.9.1 Show Client Info
      • 11.9.3 Show WLANs Info
      • 11.9.5 Show AP Info
      • 11.9.7 Show Events and Alarms
      • 11.9.9 Client Status and Traffic Graphs
    • 11.11 Configuring an Individual AP
      • 11.11.1 Renaming an AP
    • 11.12 Working with AP Groups
      • 11.12.1 Viewing AP Group Members
      • 11.12.2 Modifying the System Default AP Group
      • 11.12.3 Creating a New AP Group
      • 11.12.4 Modifying Model-Specific Controls
      • 11.12.5 Configuring AP Ethernet Ports
        • 11.12.5.1 Designating Ethernet Port Type
          • 11.12.5.1.1 Trunk Ports
          • 11.12.5.1.2 Access Ports
          • 11.12.5.1.3 General Ports
        • 11.12.5.2 Using Port Based 802.1X
    • 11.13 Restarting an AP
    • 11.14 Removing an AP
  • 12 ICX Switch Management
    • 12.1 ICX Switch Management Overview
    • 12.2 RUCKUS ICX Release Compatibility Matrix
    • 12.3 Preparing an ICX Switch for Unleashed Management
    • 12.4 Approving a New Switch to Join Unleashed
    • 12.5 Monitoring Connected ICX Switches
      • 12.5.1 Accessing the RUCKUS Switch Home Page
    • 12.6 Managing Switch Ports
    • 12.7 Audio-Visual Profile Support for an ICX Switch
      • 12.7.1 AV Profile Overview
      • 12.7.2 Creating an AV Profile on an ICX Switch
    • 12.8 Fanless Mode Support for an ICX Switch
      • 12.8.1 Enabling Fanless Mode on an ICX Switch
    • 12.9 Backing up and Restoring a Switch Configuration
    • 12.10 Backing up and Restoring a Switch List
    • 12.11 Upgrading ICX Switch Firmware
  • 13 Working with Clients
    • 13.1 Client Management Overview
    • 13.2 Viewing the Clients List
    • 13.3 Renaming a Client
    • 13.4 Deleting a Client
    • 13.5 Permanently Blocking a Client Device
    • 13.6 Marking a Client as a Favorite
    • 13.7 Running a Speed Performance Test on a Wireless Client
      • 13.7.1 iPerf3 Integration in Unleashed
    • 13.8 Client Connection Troubleshooting
    • 13.9 Marking a Client as a Legacy Device
    • 13.10 Adding User Accounts to the Internal User Database
    • 13.11 Authenticating Clients Using an External Database
  • 14 Configuring Admin & Services Settings
    • 14.1 Admin & Services Overview
    • 14.2 System Settings
      • 14.2.1 System Info Settings
        • 14.2.1.1 Changing the System Name
        • 14.2.1.2 Generating an Unleashed ID
        • 14.2.1.3 Designating a Preferred Master AP
        • 14.2.1.4 Disabling WLAN Service on the Master AP
        • 14.2.1.5 Configuring Global Access Point Policies
          • 14.2.1.6 Enabling Automatic Switch Approval
          • 14.2.1.7 Configuring Email Server Settings
          • 14.2.1.8 Configuring SMS Server Settings
        • 14.2.2 IP Settings
          • 14.2.2.1 Configuring Device IP Address Settings
            • 14.2.2.1.1 Gateway Mode
              • 14.2.2.1.1.1 Configuring Gateway Mode
              • 14.2.2.1.1.2 Gateway Mode Limitations and Considerations
            • 14.2.2.1.2 DHCP Server
              • 14.2.2.1.2.1 DHCP Client List
              • 14.2.2.1.2.2 Reserve DHCP Client IPs
            • 14.2.2.1.3 Configuring a Management Interface
          • 14.2.2.2 Configuring a Management Access Control
        • 14.2.3 Configuring the System Time
          • 14.2.3.1 Configuring a User-Defined Time Zone
        • 14.2.4 Setting the Country Code
          • 14.2.4.1 Channel Optimization
          • 14.2.4.2 Channel Mode
        • 14.2.5 Configuring User Roles
        • 14.2.6 Adding New Users to the Local Database
        • 14.2.7 Changing an Existing User Account
        • 14.2.8 Importing Users into the Local Database using CSV File
          • 14.2.8.1 Limitations and Considerations for CSV Import
        • 14.2.9 Deleting a User Record
        • 14.2.10 Changing User Password
        • 14.2.11 Mesh Networking
          • 14.2.11.1 Overview of Smart Mesh Networking
          • 14.2.11.2 Supported Mesh Topologies
          • 14.2.11.3 Configuring Mesh Settings
            • 14.2.11.3.1 Zero Touch Mesh
            • 14.2.11.3.2 Onboarding Mesh APs with Zero Touch Mesh
          • 14.2.11.4 ARP Broadcast Filter
          • 14.2.11.5 Configuring Mesh Topology Detection
        • 14.2.12 Enabling Log Delivery to Remote Syslog Server
      • 14.3 Services
        • 14.3.1 AAA Servers
          • 14.3.1.1 Configuring AAA Servers
            • 14.3.1.1.1 Limitations on configuring AAA Servers
          • 14.3.1.2 Testing Authentication Settings
        • 14.3.2 Access Control
          • 14.3.2.1 Creating a Layer 2/MAC Address Access Control List
          • 14.3.2.2 Creating a Layer 3/Layer 4/IP Address Access Control List
          • 14.3.2.3 Configuring Device Access Policies
          • 14.3.2.4 Configuring Client Isolation Allow Lists
        • 14.3.3 Application Recognition and Control
          • 14.3.3.1 Application Overview
          • 14.3.3.2 Application Policy
          • 14.3.3.3 Applying an Application Policy to a WLAN
          • 14.3.3.4 User Defined Applications
            • 14.3.3.4.1 IP Based User Defined Applications
            • 14.3.3.4.2 Port Based User Defined Applications
        • 14.3.4 Bonjour Gateway
          • 14.3.4.1 Creating a Bonjour Gateway Service
          • 14.3.4.2 Deploying a Bonjour Service to an AP
        • 14.3.5 Dynamic PSK
          • 14.3.5.1 Generating DPSKs in Batch
          • 14.3.5.2 Uploading a Dynamic PSK Profile
            • 14.3.5.2.1 DPSK Rules
        • 14.3.6 Guest Access Services
        • 14.3.7 Hotspot Services
          • 14.3.7.1 Creating a Hotspot Service
          • 14.3.7.2 Assigning a WLAN to Provide Hotspot Service
        • 14.3.8 Radio Control
          • 14.3.8.1 Self Healing
          • 14.3.8.2 Background Scanning
          • 14.3.8.3 Client Load Balancing
            • 14.3.8.3.1 ACLB and ABB
            • 14.3.8.3.2 Enabling Load Balancing Globally
            • 14.3.8.3.3 Enabling Band Balancing Globally
            • 14.3.8.3.4 Disabling Load and Band Balancing for a WLAN
          • 14.3.8.4 Radar Avoidance Pre-Scanning
        • 14.3.9 WIPS
          • 14.3.9.1 Denial of Service (DoS)
          • 14.3.9.2 Intrusion Detection and Prevention
            • 14.3.9.2.1 Rogue Access Points
              • 14.3.9.2.1.1 Managing Rogue Devices
              • 14.3.9.2.1.2 Rogue AP Detection
          • 14.3.9.3 Rogue DHCP Server Detection
        • 14.3.10 URL Filtering
          • 14.3.10.1 Creating a URL Filtering Profile
          • 14.3.10.2 Applying a URL Filtering Policy to a WLAN
          • 14.3.10.3 Working with URL Filtering Licenses
        • 14.3.11 Wi-Fi Calling
          • 14.3.11.1 Creating a Wi-Fi Calling Profile
          • 14.3.11.2 Enabling Wi-Fi Calling for a WLAN
        • 14.3.12 Tunnel Configuration
      • 14.4 Administration Settings
        • 14.4.1 Preferences
        • 14.4.2 Backup and Restore
          • 14.4.2.1 Restore to Factory Settings
          • 14.4.2.2 Rediscovering the Unleashed AP on the Network
        • 14.4.3 Upgrade
          • 14.4.3.1 Online Upgrade
          • 14.4.3.2 Local Upgrade
        • 14.4.4 Diagnostics
          • 14.4.4.1 Viewing Alarms
          • 14.4.4.2 Viewing System Event Messages
          • 14.4.4.3 Configuring Debug Logs
          • 14.4.4.4 Saving System Logs to Your Computer
          • 14.4.4.6 SpeedFlex Service
          • 14.4.4.7 Client Connection Troubleshooting
          • 14.4.4.8 Saving Client Connection Logs
          • 14.4.4.9 Capturing Remote Packets
        • 14.4.5 Working with SSL Certificates
          • 14.4.5.1 Generating a Certificate Signing Request
          • 14.4.5.2 Creating a Certificate Request File
          • 14.4.5.3 Importing an SSL Certificate
          • 14.4.5.4 SSL Certificate Advanced Options
        • 14.4.6 Testing Network Connectivity
        • 14.4.7 Network Management
          • 14.4.7.1 SNMPv2
          • 14.4.7.2 SNMPv3
          • 14.4.7.3 Enabling SNMP Trap Notifications
          • 14.4.7.4 Enabling Management via Unleashed Multi-Site Manager
          • 14.4.7.5 Configuring Alarm Event Notification Settings
        • 14.4.8 Enabling Remote Management
        • 14.4.9 Technical Support
    • 15 Remote Portal Support
    • 16 Unleashed Access Point Power Supply Considerations
      • 16.1 AP Power Warnings
      • 16.2 Power Limitations by PoE Mode and AP Model

    Upgrade

    The Upgrade page displays the current firmware version and provides an Upgrade button which can be used to download the latest firmware and perform an upgrade of the entire Unleashed network.

    Unleashed provides two methods of upgrading the firmware:

    • Online Upgrade
    • Local Upgrade

    In this section:

    1. Online Upgrade
    2. Local Upgrade
    Parent topic: Administration Settings

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