Troubleshooting Using Remote Operations
You can use the
Remote Ping and
Remote Trace Route options to identify issues with individual switches.
Follow these steps to troubleshoot switch issues using remote ping and traceroute.
- On the menu, click to display the Switches window.
- In the Organization tab, select a or Switch Group and select the Switch.
- In the Details tab, click Troubleshooting tab.
- In the Remote Ping tab,
click
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to display the Remote Ping
fields. - Complete the folowing fields:
- Click
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icon. In the below display window you can view that a packet is discarded from
the network.The controller pings the switch at the destination IP address provided. As shown in the following example, the results displayed include the number of data packets transmitted, received, and lost and the time required for the controller to ping the switch to establish communication. - In the Remote Trace
Route tab, click to
display the Remote Trace Route fields.
- Complete the folowing fields:
- Click
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icon. In the below display window you can view that a packet is discarded from
the network. As shown in the following example, the Remote Trace Route page displays the IP address of the hops the packet traverses through the network between the switch and the controller. - In the Blink LED tab,
click to display the Blink LED
fields.
%20Switch%20Management%20Guide,%206.1.2_v3_GUID-7CDC3479-EDB7-4841-AB6E-B85587E7C24A/Remote%20Ping=GUID-8991D18E-673E-4156-B9A1-BB48E2C3B527=2=en-US=Low.png "Pinging the Switch")
%20Switch%20Management%20Guide,%206.1.2_v3_GUID-7CDC3479-EDB7-4841-AB6E-B85587E7C24A/Remote%20trace%20route=GUID-E9C40751-35EC-49FE-96C4-3D577E4C557C=2=en-US=Low.png "Remote Tracking")
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icon to enable blinking of port LEDs on
switches.
%20Switch%20Management%20Guide,%206.1.2_v3_GUID-7CDC3479-EDB7-4841-AB6E-B85587E7C24A/Applying%20Blink%20LED%20on%20single%20switch=GUID-64509FAE-10EC-43DA-93F6-3141DF83B2BA=2=en-US=Low.png "Applying Blink LED to Single Switch")
%20Switch%20Management%20Guide,%206.1.2_v3_GUID-7CDC3479-EDB7-4841-AB6E-B85587E7C24A/Applying%20Blink%20LED%20on%20stack=GUID-4B2A316E-4D15-49E4-A4B1-09D275FFF185=2=en-US=Low.png "Applying Blink LED to Switch on Stack")