Unlocking an Administrator Account

When multiple user access authentications fail, the administrator account is locked. A super administrator can however unlock the administrator account.
Typically, the account gets locked when the user attempts to login with a wrong user ID or password multiple times, or when the time duration/session time to access the account has ended.
3.6.1 update - new content.

You must login as a super administrator in order to unlock the account.

  1. Go to Administration > Administration > Admins and Roles.
  2. Select the Administrators tab.
  3. From the list of accounts, select the one which needs to be unlocked. The Status of such an account is displayed as Locked.
  4. Click Unlock.
    The administrator account is now unlocked, the Status field against the account now displays Unlocked.
Parent topic: Creating Administrator Accounts