Changing the Controller Password

Change the admin (login) and enable (privileged mode) passwords on a SmartZone controller using the web UI or CLI.
Note: If the current password is unknown, contact RUCKUS Support to get assistance for password recovery. Console access to the controller will be required.
To change the controller admin and enable password:
  1. Change the admin password using one of the following methods:
    • Via the web UI.
      1. Log in to the controller web UI using the admin username and the current password.
      2. Click the icon and select Change Password.

        This displays the Change Password window.

      3. Enter Old Password, New Password, and Confirm New Password fields.
      4. Click Change to complete the operation.
    • Via the CLI.
      1. Connect to the controller (SSH or console) and log in as admin (using current credentials).
      2. In the config mode, enter the changepassword command.

        You are prompted for the old password, then the new password (twice).

        node-1> enable
Password: ********

node-1# config
node-1(config)# changepassword
Old Password: ********
New Password: ********
Retype: ********
  2. Change the enable password via the controller CLI:
    1. Connect to the controller (SSH or console) and log in as admin (using current credentials).
    2. In the enable mode, enter the enable command.
      You are prompted for the old password, then the new password (twice). The system returns Successful operation.
      node-1> enable
Password: ********

node-1# enable
Old Password: ********
New Password: ********
Retype: ********
Successful operation
Parent topic: Troubleshooting Issues with the Controller

Troubleshooting / Recovery When the Current Password is Unknown

Password recovery procedures involve identity verification and secure handling by RUCKUS Support. Direct recovery of admin or enable passwords using shell, sesame, KSP, or configuration decryption methods is not supported for customers.
If you cannot authenticate with the current password, open a support case with RUCKUS and provide proof of ownership for the controller. RUCKUS Support will guide you through approved recovery steps and ensure compliance with security policies.