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RUCKUS SmartZone (LT-GA) Troubleshooting and Diagnostics Guide, 7.1.0 800-73608-001 Rev B

  • Preface
    • 3 Contact Information, Resources, and Conventions
      • 3.1 Contacting RUCKUS Customer Services and Support
      • 3.2 Document Feedback
      • 3.3 RUCKUS Product Documentation Resources
      • 3.4 Online Training Resources
      • 3.5 Document Conventions
      • 3.6 Command Syntax Conventions
    • 4 About This Guide
      • 4.1 About This Guide
      • 4.2 New In This Document
    • 5 Troubleshooting Issues with the Controller
      • 5.1 Application Logs
        • 5.1.1 Viewing and Downloading Logs
      • 5.2 Logging In to the Controller CLI
      • 5.3 Managing a Cluster Node
        • 5.3.1 Replacing a Controller Node
          • 5.3.1.1 Replacing a Controller Node in a Multi-Node Cluster
          • 5.3.1.2 Replacing a Controller Node in a Single Node Cluster
      • 5.4 Troubleshooting SmartZone Node not Joining the Cluster
      • 5.5 Performing a Wipeout Upgrade for a Controller Node
      • 5.6 Checking the SmartZone Cluster Status
      • 5.7 Troubleshooting the Controller Services
      • 5.8 Changing the Controller IP Address
      • 5.9 Changing the Controller Password
      • 5.10 Controller Event Threshold
        • 5.10.1 Configuring Controller Event Thresholds
      • 5.11 Troubleshooting High CPU Issues
      • 5.12 Troubleshooting Upgrade Failures
        • 5.12.1 Automatic Cluster Restore Upon Upgrade Failure
        • 5.12.2 Rolling Back to a Previous Software Version
      • 5.13 Controller Configuration Backup
      • 5.14 Cluster Backup and Restore
        • 5.14.1 Creating a Cluster Backup from the GUI
        • 5.14.2 Restoring a Cluster Backup from the GUI
      • 5.15 Network Configuration Backup and Restore
        • 5.15.1 Backing Up to an FTP Server
        • 5.15.2 Restoring from an FTP Server
      • 5.16 Third Party Service
        • 5.16.1 Enabling Ekahau and Aeroscout/Stanley RTLS Tags
      • 5.17 Chatbot
      • 5.18 Help with the GUI and APIs
    • 6 Troubleshooting Issues with the Network
      • 6.1 Cluster and Device Health Indicators
      • 6.2 Diagnosing and Monitoring
        • 6.2.1 Customizing AP Flagged Status Thresholds
        • 6.2.2 Customizing Cluster Flagged Status Thresholds
        • 6.2.3 AP Support Logs
          • 6.2.3.1 Downloading the Support Log from an Access Point
        • 6.2.4 Support Bundle
        • 6.2.5 Using the Health Dashboard Map View
        • 6.2.6 Events and Alarms
          • 6.2.6.1 Events
            • 6.2.6.1.1 Viewing Events
            • 6.2.6.1.2 Event Management
              • 6.2.6.1.2.1 Sending SNMP Traps and Email Notifications for Events
          • 6.2.6.2 Alarms
            • 6.2.6.2.1 Configuring Alarms
        • 6.2.7 Troubleshooting Operations from the AP CLI
        • 6.2.8 AP Firmware Upgrade Through the AP CLI
      • 6.3 Monitoring APs and AP Groups
        • 6.3.1 Creating a Monitoring AP Group
      • 6.4 Viewing AP Monitoring Associated Events
      • 6.5 Troubleshooting Tools
        • 6.5.1 AP Packet Capture
          • 6.5.1.1 Configuring an AP Packet Capture from the GUI
          • 6.5.1.2 Configuring an AP Packet Capture from the CLI
          • 6.5.1.3 Configuring a Remote Interface in Wireshark
          • 6.5.1.4 Troubleshooting with AP Packet Captures
        • 6.5.2 Troubleshooting through Spectrum Analysis
        • 6.5.3 Running a Speed Test
        • 6.5.4 Troubleshooting Client Connections
        • 6.5.5 RUCKUS NOR Certificate Safe Storage (RNCSS) Support
          • 6.5.5.1 New NOR Memory Region (Certificate Partition)
          • 6.5.5.2 Certificate and Key Backup and Recovery Mechanism in a Deployed AP
          • 6.5.5.3 Supported AP Models and NOR Memory Utilization for RNCSS
          • 6.5.5.4 System Events
        • 6.5.6 Energy Efficient Ethernet (EEE)
      • 6.6 Troubleshooting APs
        • 6.6.1 Entering the AP CLI
        • 6.6.2 Changing the AP Password
        • 6.6.3 Changing the AP IP Address
        • 6.6.4 AP Cannot Onboard the Controller
        • 6.6.5 AP Cannot Update Configuration Changes
        • 6.6.6 AP Reboot Issues
        • 6.6.7 AP PoE Issues
      • 6.7 Troubleshooting Switch Issues
        • 6.7.1 Switch Event Management
          • 6.7.1.1 Sending SNMP Traps and Email Notifications for Switch Events
        • 6.7.2 Troubleshooting Using Custom Events
        • 6.7.3 Using the Switch Troubleshooting Tools

About This Guide

In this section:

  1. About This Guide
  2. New In This Document

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