Disconnecting a Client

For troubleshooting purposes, use the Disconnect Client option to forcefully disconnect a client from the RUCKUS One.
To disconnect a client from the RUCKUS One, follow these steps.
  1. From the navigation pane, click Clients > Wireless Clients List.
    The Wi-Fi page loads and displays the Clients tab. The screen displays both connected and disconnected (historical) wireless clients with search options. When searching for disconnected (historical) clients, you can only search by MAC address, hostname or username.
  2. From the list of currently associated clients, locate the wireless client (connected or disconnected) that you want to disconnect from RUCKUS One Wi-Fi, and then click on the Hostname.
    The Wi-Fi Users Overview page is displayed.

    Disconnecting a Client

  3. Click Actions and select Disconnect Client.
    Choose one of these options:
    • Client reconnects: Disconnects the client from RUCKUS One Wi-Fi and automatically checks if the client was reconnected.
    • Client doesn't reconnect: Disconnects the client from RUCKUS One Wi-Fi, checks the status, and displays the message: The client didn't reconnect. Refresh to check status.
  4. Click Refresh to view the connection status.
    It displays the message: Checking Connection.
    When you return to the Clients tab, it shows only the connected users.
Parent topic: Managing Clients