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Cloudpath Enrollment System End-User Experience Guide For Supported Devices, 5.5 800-72403-001 Rev A

  • Preface
    • 3 Preface
      • 3.1 Document Conventions
      • 3.2 Command Syntax Conventions
      • 3.3 Document Feedback
      • 3.4 Ruckus Product Documentation Resources
      • 3.5 Online Training Resources
      • 3.6 Contacting Ruckus Customer Services and Support
    • 4 Overview
  • 5 End-User Experience for Windows Phones
    • 5.1 Supported Windows Phones Versions
    • 5.2 User Prompts
      • 5.2.1 Welcome Screen With AUP
      • 5.2.2 User Type
      • 5.2.3 Device Type
      • 5.2.4 Voucher Code
      • 5.2.5 BYOD Policy
      • 5.2.6 Windows Phone Configuration Instructions
      • 5.2.7 Download CA Certificates
      • 5.2.8 Start CA Certificate Installation
      • 5.2.9 Install CA Certificate
      • 5.2.10 CA Certificates installed
      • 5.2.11 Download Your Certificates
      • 5.2.12 Enter User Certificate Password
      • 5.2.13 Install User Certificates
      • 5.2.14 Certificates installed
      • 5.2.15 Wi-Fi Configuration
      • 5.2.16 Access Device Menu
      • 5.2.17 Access Device Settings
      • 5.2.18 Locate Wi-Fi Settings
      • 5.2.19 Configure Wi-Fi Settings
      • 5.2.20 Connected to Secure Network
    • 5.3 Common Windows Phone Issues
  • 6 End-User Experience for Windows Devices
    • 6.1 Supported Windows versions
    • 6.2 User Experience
      • 6.2.1 Enrollment User Prompts
        • 6.2.1.1 Welcome Screen With AUP
        • 6.2.1.2 User Type
        • 6.2.1.3 User Credentials
        • 6.2.1.4 Device Type
        • 6.2.1.5 Voucher Code
        • 6.2.1.6 BYOD Policy
      • 6.2.2 Configuration Wizard
      • 6.2.3 Wizard Application User Experience
      • 6.2.4 Other Methods for Launching Application
  • 7 End-User Experience for iOS Devices
    • 7.1 Supported iOS Versions
    • 7.2 User Prompts
      • 7.2.1 Welcome Screen With AUP
      • 7.2.2 User Type
      • 7.2.3 User Credentials
      • 7.2.4 Device Type
      • 7.2.5 Install Profile
      • 7.2.6 Connect to Secure Network
  • 8 End-User Experience for MAC Devices
    • 8.1 Supported MAC OS Versions
    • 8.2 User Experience
      • 8.2.1 Enrollment User Prompts
        • 8.2.1.1 Welcome Screen With AUP
        • 8.2.1.2 User Type
        • 8.2.1.3 User Credentials
        • 8.2.1.4 Device Type
        • 8.2.1.5 Voucher Code
        • 8.2.1.6 BYOD Policy
      • 8.2.2 Configuration Wizard
        • 8.2.2.1 Download and Run Application
      • 8.2.3 Wizard Application User Experience
        • 8.2.3.1 Administrator Credentials
        • 8.2.3.2 Attempting to Connect to Secure Network
        • 8.2.3.3 Validating Connectivity
        • 8.2.3.4 Connected to Secure Network
        • 8.2.3.5 Verify Network Connection
      • 8.2.4 Install Network Profile to Configure Wi-Fi
        • 8.2.4.1 Download Page
        • 8.2.4.2 Install Profile
        • 8.2.4.3 Install Profile Confirmation
        • 8.2.4.4 Profile installed
        • 8.2.4.5 Join Wireless Network
  • 9 End-User Experience for Linux Devices
    • 9.1 Supported Linux Versions
    • 9.2 Cloudpath User Experience
      • 9.2.1 Enrollment User Prompts
        • 9.2.1.1 Welcome Screen With AUP
        • 9.2.1.2 User Type
        • 9.2.1.3 User Credentials
        • 9.2.1.4 Device Type
        • 9.2.1.5 Voucher Code
        • 9.2.1.6 BYOD Policy
        • 9.2.1.7 Linux Download Page
        • 9.2.1.8 Open Downloaded Files
        • 9.2.1.9 Extract Downloaded Files
        • 9.2.1.10 Open Application File
    • 9.3 Wizard Application User Experience
      • 9.3.1 Configuring the Device
      • 9.3.2 Connected to Secure Network
      • 9.3.3 View Network Connection
  • 10 End-User Experience for Blackberry Devices
    • 10.1 Supported BlackBerry Versions
    • 10.2 Cloudpath User Experience
      • 10.2.1 Enrollment Steps
        • 10.2.1.1 Welcome Screen With AUP
        • 10.2.1.2 User Type
        • 10.2.1.3 User Credentials
        • 10.2.1.4 Device Type
        • 10.2.1.5 BYOD Policy
      • 10.2.2 BlackBerry Configuration Instructions
      • 10.2.3 Download Certificates
      • 10.2.4 Import Certificates
      • 10.2.5 Configure Wi-Fi Settings
  • 11 End-User Experience for Chromebook Devices
    • 11.1 Overview
    • 11.2 Supported Chrome OS Devices
    • 11.3 Cloudpath User Experience
      • 11.3.1 Enrollment Workflow
        • 11.3.1.1 User Type
        • 11.3.1.2 User Credentials
        • 11.3.1.3 Device Type
      • 11.3.2 Managed or Unmanaged Chromebooks
        • 11.3.2.1 Unmanaged Chromebook User Experience
        • 11.3.2.2 Managed Chromebooks With Extension User Experience
  • 12 End-User Experience for Android Devices
    • 12.1 Supported Android Versions
    • 12.2 Cloudpath User Experience
      • 12.2.1 Welcome Screen With AUP
      • 12.2.2 User Type
      • 12.2.3 User Credentials
      • 12.2.4 Device Type
      • 12.2.5 BYOD Policy
      • 12.2.6 Android-Specific Configuration Instructions
      • 12.2.7 Download and Install Application
        • 12.2.7.1 Install from Google Play
          • 12.2.7.1.1 Accept Access Request
          • 12.2.7.1.2 Next Step After Application is Installed on Device
          • 12.2.7.1.3 Close Download Options (Android version 5.0)
        • 12.2.7.2 Install from Amazon Market
          • 12.2.7.2.1 Return to Configuration Screen
        • 12.2.7.3 Local Download
          • 12.2.7.3.1 Accept Access Request
          • 12.2.7.3.2 Return to Configuration Screen
      • 12.2.8 Configure Application
      • 12.2.9 Cloudpath Wizard User Experience
        • 12.2.9.1 Introduction
        • 12.2.9.2 User Experience Example for Android Version 5.0 and Later
          • 12.2.9.2.1 Network Monitored Message
          • 12.2.9.2.2 Attempting to Connect to the Network
          • 12.2.9.2.3 Connected
    • 12.3 Troubleshooting
      • 12.3.1 Common Android Issues
      • 12.3.2 Retrieve Log Files
      • 12.3.3 Passwords and Lock Screen PINs
      • 12.3.4 Blank Certificate Field
      • 12.3.5 Certificate Passwords
      • 12.3.6 Android .netconfig File
      • 12.3.7 Memory Card
      • 12.3.8 Uninstalling the Application
        • 12.3.8.1 Remove Device Administrator
        • 12.3.8.2 Remove Certificates
        • 12.3.8.3 Remove SSID
        • 12.3.8.4 Remove Log Files

Copyright Statement

Copyright, Trademark and Proprietary Rights Information

© 2019 CommScope, Inc. All rights reserved.

No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates ("CommScope"). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change.

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These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all products or technology subject to export control:

   These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.  

Disclaimer

THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES ("MATERIALS"), ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COMMSCOPE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. CommScope does not represent or warrant that the functions described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or other harmful components. CommScope does not make any warranties or representations regarding the use of the Materials in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. As a condition of your use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use.

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ARRIS, the ARRIS logo, CommScope, Ruckus, Ruckus Wireless, Ruckus Networks, Ruckus logo, the Big Dog design, BeamFlex, ChannelFly, EdgeIron, FastIron, HyperEdge, ICX, IronPoint, OPENG, SmartCell, Unleashed, Xclaim, and ZoneFlex are trademarks of CommScope, Inc. and/or its affiliates. Wi-Fi Alliance, Wi-Fi, the Wi-Fi logo, Wi-Fi Certified, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access, the Wi-Fi Protected Setup logo, Wi-Fi Protected Setup, Wi-Fi Multimedia and WPA2 and WMM are trademarks or registered trademarks of Wi-Fi Alliance. All other trademarks are the property of their respective owners.

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