Requiring Sponsor Approval for Self-Service Guest Pass Authentication

If the Sponsor Approval option is enabled, when the user connects to the WLAN, registration information must be submitted along with a sponsor's email address to await sponsor approval.

The Sponsor receives the email request and clicks a link to allow this user access to the guest WLAN. After the registration is approved, RUCKUS Unleashed generates a guest pass and sends it to the user through email or SMS (or both) using the contact information the user provided.

Note: If using sponsor approval, RUCKUS Unleashed must be configured with your SMTP settings for email delivery, or with a valid Twilio or Clickatell account to deliver guest passes through SMS. Refer to Customizing the Guest Pass Email Content and Customizing the Guest Pass SMS Content for more information.

To configure sponsor approval, select the Sponsor Approval check box, select a sponsor authentication server (default is local database), and optionally enter a Default Sponsor Email address.

Enabling Sponsor Approval for Guest Pass Self-Service

When a user connects to a guest WLAN with Sponsor Approval enabled, the Welcome to Guest WiFi page allows the guest to request a self-service guest pass by clicking the Help with a guest pass link.

Requesting Help with a Guest Pass

Complete the following steps to request, approve, and activate a sponsor-approved guest pass:

  1. On the What would you like to do screen, select Register and get a new guest pass, and click Next.

    Requesting a New Guest Pass

  2. Enter a username, an email address or phone number to which the guest pass key will be sent, and the sponsor's email address, and click Next.

    Registering as a Guest

    A guest pass request email is sent to the sponsor's address, and a message that the guest access request has been submitted is displayed.

    Guest Pass Request Submitted Message

    The sponsor will then receive an email requesting approval for guest pass activation.

    Sponsor Accept Email

  3. As the sponsor opens the email and clicks the link to open the Sponsor/Approver Authentication page.
  4. On the Sponsor/Approver Authentication page, enter a valid User Name and Password and click Log in to continue.
    Note: This username and password must exist on the authentication server (Local Database, Active Directory, or RADIUS) configured for this guest access service.

    Sponsor/Approver Login Page

  5. Upon successful login, the Guest Pass Approval page displays the name, phone number, and email addresses of all pending guest pass requests. Select the check box next to each guest pass you wish to approve, set the Duration for each, and click Approve to approve them.

    Guest Pass Approval

    Guest Pass Approved Message

    Approving a guest pass triggers delivery of an email or SMS (or both) message containing the guest pass code to the guest.
  6. As a guest user, open the guest pass activation email message email and copy the Guest Pass code to the clipboard.

    Guest Pass Activation Email Message

  7. Launch a web browser and browse to any URL. You will be redirected to the Welcome login page.
  8. Enter the Guest Pass code received in the activation email (or SMS), and click Connect.

    Entering Guest Pass Code

    You have successfully authenticated to this guest network using the guest pass provided.
Parent topic: Enabling Guest Pass Self-Service