Diagnosing and Monitoring

In this section:

1. Customizing AP Flagged Status Thresholds
   AP status flag criteria are enabled by default and have default thresholds. Use the following procedure to customize when APs will be marked as "Flagged" on the Dashboard.
2. Customizing Cluster Flagged Status Thresholds
   Use the following procedure to customize when clusters will be marked as "Flagged" on the Dashboard.
3. AP Support Logs
4. Support Bundle
   The Support Bundle is a downloadable archive that contains diagnostic data collected from the controller and APs. Before starting the log collection, you must select the specific WLAN and APs. The bundle includes system logs, configuration snapshots, and an optional packet capture from the AP. This data helps you analyze issues and share detailed information with RUCKUS Support for faster resolution.
5. Using the Health Dashboard Map View
   Use the Google Maps view just as you would normally use Google Maps - including zoom, satellite view, rotate and even street view icons. You can customize the AP icon information displayed on the map using the tools in the upper-right hand corner.
6. Events and Alarms
7. Troubleshooting Operations from the AP CLI
   The AP CLI provides a wide range of commands that can be used to both gather diagnostic information and perform corrective actions. While not all available commands are covered in this chapter, the following tips highlight some of the most effective and commonly used CLI operations for troubleshooting network issues. These examples can help you quickly identify and resolve a variety of problems in real-world deployments.
8. AP Firmware Upgrade Through the AP CLI
   In rare cases, you may need to upgrade an AP using the CLI. This typically occurs under specific circumstances, such as when the AP is unreachable by the controller or when RUCKUS Support provides a special debugging image to help analyze an AP issue.