Upgrade FAQs
- Do I Need a Valid Support Contract to Upgrade Firmware?
- Is My Controller Supported by the Firmware Upgrade?
Do I Need a Valid Support Contract to Upgrade Firmware?
You must have a valid support contract to upgrade the SmartZone software. If you do not have a valid support contract, contact your reseller to purchase an appropriate support contract.
Note: By downloading the SmartZone software and
subsequently upgrading SmartZone to version 6.1.0 and later, be advised that the
software will periodically connect to RUCKUS and RUCKUS will collect the hardware
serial number, software version and build number. RUCKUS will transmit a file
back
to the SmartZone device that will be used to display the current status of your
SmartZone support contract. Any information collected from the SmartZone device
may
be transferred and stored outside of your country of residence where data protection
standards may be different.
Is My Controller Supported by the Firmware Upgrade?
This guide supports the following SmartZone models:
- SmartZone 144 (SZ144)
- Virtual SmartZone (vSZ)
- Virtual SmartZone Data Plane (vSZ-D)
- SmartZone 144 Data Plane (SZ144-D)
For information about the specific models and modules supported in a SmartZone model, refer to the appropriate hardware installation guide.