Upgrade FAQs

Do I Need a Valid Support Contract to Upgrade Firmware?

You must have a valid support contract to upgrade the SmartZone software. If you do not have a valid support contract, contact your reseller to purchase an appropriate support contract. After downloading and installing the software, select Administer > Support from the WebUI for information on activating your support contract.

Note: By downloading the SmartZone software and subsequently upgrading SmartZone to version 6.1.0, be advised that the software will periodically connect to RUCKUS and RUCKUS will collect the hardware serial number, software version and build number. RUCKUS will transmit a file back to the SmartZone device that will be used to display the current status of your SmartZone support contract. Any information collected from the SmartZone device may be transferred and stored outside of your country of residence where data protection standards may be different.

Is My Controller Supported by the Firmware Upgrade?

This guide supports the following SmartZone models:

  • SmartZone 144 (SZ144)
  • SmartZone 300 (SZ300)
  • Virtual SmartZone (vSZ)
  • Virtual SmartZone Data Plane (vSZ-D)
  • SmartZone 144 Data Plane (SZ144-D)

For information about the specific models and modules supported in a SmartZone model, refer to the appropriate hardware installation guide.

How Do I Get Support?

For product support information and details on contacting the Support Team, go directly to the Support Portal using https://support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.