Contacting Brocade Technical Support

As a Brocade customer, you can contact Brocade Technical Support 24x7 online, by telephone, or by e-mail. Brocade OEM customers contact their OEM/Solutions provider.

Brocade customers

For product support information and the latest information on contacting the Technical Assistance Center, go to http://www.brocade.com/services-support/index.html.

If you have purchased Brocade product support directly from Brocade, use one of the following methods to contact the Brocade Technical Assistance Center 24x7.

Online Telephone E-mail

Preferred method of contact for non-urgent issues:

Required for Sev 1-Critical and Sev 2-High issues:

  • Continental US: 1-800-752-8061
  • Europe, Middle East, Africa, and Asia Pacific: +800-AT FIBREE (+800 28 34 27 33)
  • For areas unable to access toll free number: +1-408-333-6061
  • Toll-free numbers are available in many countries.

support@brocade.com

Please include:

  • Problem summary
  • Serial number
  • Installation details
  • Environment description

Brocade OEM customers

If you have purchased Brocade product support from a Brocade OEM/Solution Provider, contact your OEM/Solution Provider for all of your product support needs.

  • OEM/Solution Providers are trained and certified by Brocade to support Brocade® products.

  • Brocade provides backline support for issues that cannot be resolved by the OEM/Solution Provider.

  • Brocade Supplemental Support augments your existing OEM support contract, providing direct access to Brocade expertise. For more information, contact Brocade or your OEM.

  • For questions regarding service levels and response times, contact your OEM/Solution Provider.

Other topics in this section:

Document conventions
Brocade resources
Document feedback
Parent topic: Preface