Troubleshooting Issues with the Network

• 1 Troubleshooting Issues with the Network
  • 1.1 Cluster and Device Health Indicators
  • 1.2 Diagnosing and Monitoring
    • 1.2.1 Customizing AP Flagged Status Thresholds
    • 1.2.2 Customizing Cluster Flagged Status Thresholds
    • 1.2.3 AP Support Logs
      • 1.2.3.1 Downloading the Support Log from an Access Point
    • 1.2.4 Support Bundle
    • 1.2.5 Using the Health Dashboard Map View
    • 1.2.6 Events and Alarms
      • 1.2.6.1 Events
        • 1.2.6.1.1 Viewing Events
        • 1.2.6.1.2 Event Management
          • 1.2.6.1.2.1 Sending SNMP Traps and Email Notifications for Events
      • 1.2.6.2 Alarms
        • 1.2.6.2.1 Configuring Alarms
    • 1.2.7 Troubleshooting Operations from the AP CLI
    • 1.2.8 AP Firmware Upgrade Through the AP CLI
  • 1.3 Monitoring APs and AP Groups
    • 1.3.1 Creating a Monitoring AP Group
  • 1.4 Viewing AP Monitoring Associated Events
  • 1.5 Troubleshooting Tools
    • 1.5.1 AP Packet Capture
      • 1.5.1.1 Configuring an AP Packet Capture from the GUI
      • 1.5.1.2 Configuring an AP Packet Capture from the CLI
      • 1.5.1.3 Configuring a Remote Interface in Wireshark
      • 1.5.1.4 Troubleshooting with AP Packet Captures
    • 1.5.2 Troubleshooting through Spectrum Analysis
    • 1.5.3 Running a Speed Test
    • 1.5.4 Troubleshooting Client Connections
    • 1.5.5 RUCKUS NOR Certificate Safe Storage (RNCSS) Support
      • 1.5.5.1 New NOR Memory Region (Certificate Partition)
      • 1.5.5.2 Certificate and Key Backup and Recovery Mechanism in a Deployed AP
      • 1.5.5.3 Supported AP Models and NOR Memory Utilization for RNCSS
      • 1.5.5.4 System Events
    • 1.5.6 Energy Efficient Ethernet (EEE)
  • 1.6 Troubleshooting APs
    • 1.6.1 Entering the AP CLI
    • 1.6.2 Changing the AP Password
    • 1.6.3 Changing the AP IP Address
    • 1.6.4 AP Cannot Onboard the Controller
    • 1.6.5 AP Cannot Update Configuration Changes
    • 1.6.6 AP Reboot Issues
    • 1.6.7 AP PoE Issues
  • 1.7 Troubleshooting Switch Issues
    • 1.7.1 Switch Event Management
      • 1.7.1.1 Sending SNMP Traps and Email Notifications for Switch Events
    • 1.7.2 Troubleshooting Using Custom Events
    • 1.7.3 Using the Switch Troubleshooting Tools