Licensing Guidelines for Existing Customers

In this section, we outline the criteria and conditions for existing customers who wish to migrate their pre-2.0 IoT licenses to the version (2.0). It's important to carefully review and meet these conditions to ensure a smooth and successful upgrade. If you are a current user of RUCKUS IoT Controller, and you are using a perpetual license, consider the following guidelines:

  • RUCKUS offers one year of subscription based licenses for customers who have purchased perpetual AP licenses and RTU and want to install RUCKUS IoT Controller 2.0.0.0.
  • After one year, customers must purchase renewal licenses based upon their requirements.
  • If your RUCKUS IoT Controller has an active support period that extends beyond one year, RUCKUS will align the validity of the subscription-based licenses with the duration of the active support period.
  • This offer ends effective March 2024 and only the customers with an effective perpetual license and support will be migrated after that due date.
  • The process to migrate licenses involves RMA of existing licenses as described in the following article: https://support.ruckuswireless.com/articles/000004883
  • The following licenses are eligible for migration or transfer:
    • 1x IOT-SOPM-PREM-MSP3 and x IOT-SOPM-0250-MSP3 or IOT-SOPM-050-MSP3 1
    • A core license (L09-INT-WW00) supporting the new RUCKUS IoT Controller serial number
  • The estimated duration of migration for the subscription-based licenses is 48 hours.
    Note: The eligible license migration is subjected to current or active IoT connected devices.

  1. The IOT SOPM-050-MSP3 licenses will be applicable for customers with current AP capacity licenses less than or equal to 100. In such cases where the customer has an AP capacity license of 100 or fewer, the number of Device capacity licenses provided will be 2x multiple of IOT SOPM-050-MSP3. ↩
Parent topic: Licensing Models

Criteria for Migrating Pre-2.0 IoT Licenses to Version 2.0

To be eligible for the migration of pre-2.0 IoT licenses to the version (2.0), customers must meet the following criteria.

  • License Snapshot: Customers are required to take a snapshot of the LICENSE page on their pre-2.0 IoT Controller. This snapshot should clearly display all the licenses (RTU) that are installed on the controller.

If any of the above criteria are not met, the customer may not be eligible for a free upgrade to the latest version (2.0).

Device Licenses

RUCKUS will provide an average of two device licenses per AP. Customers can verify the number of devices on their IoT 1.8 controller's device panel to confirm the exact count of devices eligible for migration.

Frequently Asked Questions (Q&A)

To address common questions and scenarios that customers may encounter, we've included a Q&A section:

  • Q1: I have an existing support contract that expires on a specific date. How much of the license or subscription am I eligible for?
  • A1: If the existing support contract extends beyond one year of validity, the migrated license and subscription will match the end date of the older (1.8) controller.
  • Q2: I have a 1.8 controller with expired support licenses. Can I still upgrade?
  • A2: As part of the migration to 2.0, RUCKUS will provide customers with a one-year license subscription to support 2.0. At the end of the one-year period, customers must renew licenses or subscriptions based on their requirements.

It's essential for customers to review these guidelines carefully and reach out to our support team for any further clarification or assistance in migrating their pre-2.0 IoT licenses to the latest version (2.0).