Diagnostics

The Diagnostics pages provide options for troubleshooting and diagnostics, including configuration settings for alarms, viewing system event log messages, configuring which debug information is to be collected in log files, and saving the current logs to your local computer.

Configuring Diagnostics Options

In this section:

  1. Viewing Alarms
    The All Alarms page displays a list of all recent alarms. Alarms include important events such as when an AP loses contact with the Master AP, a rogue AP is detected, an authentication server becomes unreachable, or when a Master/Member role change is detected.
  2. Viewing System Event Messages
    The Diagnostics > Events page displays the most recent records in the Master AP's internal log file.
  3. Configuring Debug Logs
  4. Saving System Logs to Your Computer
  5. Viewing Current AP Logs
    Use the AP Logs link to display a list of recent AP activity logs from the web interface and save the log file for troubleshooting analysis.
  6. SpeedFlex Service
    SpeedFlex service (enabled by default) can be disabled to prevent mobile or web clients from performing a SpeedFlex performance test.
  7. Client Connection Troubleshooting
    The client connectivity trace feature is designed to help customers diagnose wireless client connection issues to determine why a client fails to connect to the wireless network.
  8. Saving Client Connection Logs
    Saving client connection logs may be helpful in troubleshooting client connectivity issues.
  9. Capturing Remote Packets
    Remote packet capture puts one or more APs into packet sniffer mode, allowing them to capture the wireless packets. The packets are either saved to local files or streamed to packet inspection program such as Wireshark for later analysis.
Parent topic: Administration Settings